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Night Team Member

1 month ago

Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a reliable and responsible Night Team Member to manage guest requests, ensure security and safety procedures, and provide general support to the hotel staff during the night shift.

Responsibilities:

  • Managing guest requests and ensuring they are handled promptly and professionally.
  • Maintaining security and safety procedures during the night shift.
  • Performing regular security checks throughout the hotel.
  • Providing general support to the hotel staff during the night shift.
  • Assisting with any maintenance or housekeeping tasks that may arise.
  • Serving food and beverages to guests as required.
  • Checking guests in and out of the hotel as required.
  • Handling any emergency situations that may arise.
  • Preparing reports for senior management as required.

Benefits

  • Our enviable employee discounts on bedroom rates across our hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Ideal Candidate

  • Previous experience working in a hotel or similar environment, preferably in a night team member role.
  • Excellent customer service skills and a friendly, professional demeanor.
  • Strong communication and interpersonal skills.
  • A good understanding of safety and security procedures.
  • The ability to remain calm and composed in high-pressure situations.
  • A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
  • Good organizational skills and attention to detail.

About the Role

This is an exciting opportunity to work for LGH Hotels Management, a leading hospitality company with a growing portfolio of hotels across the UK.

About Us

LGH Hotels Management is a dynamic and forward-thinking company that is passionate about delivering exceptional customer experiences.