Night Auditor

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Accor Full time

Main Responsibilities

We are seeking a highly skilled and experienced Night Auditor to join our team at Accor. As a Night Auditor, you will be responsible for ensuring the smooth and efficient operation of our hotel's overnight activities.

Duties

  • Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
  • Check that details of regular guests are updated using Guest History.
  • Ensure all diary events, flags, and specials are actioned.
  • Check and pass on all guest mail, messages, and parcels promptly.
  • Liaise closely with Housekeeping on information relating to rooms and lost property.
  • Be fully aware of daily worksheets and ensure this form is used.
  • Ensure guest registration forms are completed correctly, then the computer is updated accordingly.
  • Ensure all account postings are accurate and necessary paperwork produced.
  • Ensure an accurate cashiering balance is performed at the completion of shifts.
  • Ensure security procedures are maintained according to policy.
  • Complete Express Check out envelopes.
  • Ensure security boxes are maintained and run within security procedures.
  • Report any safety hazards in the area.
  • All complaints to be handled promptly and efficiently.
  • Attend and participate in meetings and training sessions provided.
  • Any other duties requested by the Night Manager.
  • Ensure the correct welcome is given to all callers.
  • Ensure the correct welcome is given to all guests.
  • Guest Valet Parking if required.
  • Complete all audit tasks as specified by the Night Auditors checklist.
  • To answer, as promptly as possible, all incoming calls.
  • Ensure reports are distributed.
  • Ensure all cash and credit is handled with related paperwork.
  • To assist every staff member with his/her inquiry and to seek assistance if the answer is not known.
  • Process wake-up calls.
  • Ensure necessary handover of information is passed on to the oncoming shift.
  • Ensure any failures or inconsistencies noticed during shift are reported to the Night Manager.
  • Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
  • Follow property procedures with respect to grooming, performance, and conduct standards, occupational health and safety, emergency procedures, and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
  • Perform any other duties within the employee's range of competence as required by management.
  • Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
  • Performs night security rounds

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