Night Team Advocate

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

The Role

We are seeking a skilled Night Team Member to ensure the smooth running of the hotel during the night shift. This role involves managing guest requests, maintaining security and safety procedures, and providing general support to the hotel staff.

Key Responsibilities:

  • Manage guest requests and ensure they are handled promptly and professionally.
  • Maintain security and safety procedures during the night shift.
  • Perform regular security checks throughout the hotel.
  • Provide general support to the hotel staff during the night shift.
  • Assist with any maintenance or housekeeping tasks that may arise.
  • Set up meeting rooms and other areas as required.
  • Serve food and beverages to guests as required.
  • Check guests in and out of the hotel as required.
  • Handle any emergency situations that may arise.
  • Prepare reports for senior management as required.

Benefits and Opportunities:

  • Our employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG employee room benefit programme across their global portfolio (terms and conditions apply).
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care.
  • Free legal and money advice.
  • Counseling sessions.
  • Hospital and death benefit plans.
  • Cycle to work scheme.
  • Wellbeing tips and support fitness videos.
  • Recipe ideas.
  • Advice on keeping active and healthy living.
  • Wellbeing podcasts and TV.
  • Breathing exercises.
  • 24/7 advice and support line.
  • Team reward and recognition.
  • Free meals on duty.
  • Free parking.

The Ideal Candidate:

  • Previous experience working in a hotel or similar environment, preferably in a night team member role.
  • Excellent customer service skills and a friendly, professional demeanor.
  • Strong communication and interpersonal skills.
  • A good understanding of safety and security procedures.
  • The ability to remain calm and composed in high-pressure situations.
  • A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
  • Good organizational skills and attention to detail.

About the Hotel:

The Holiday Inn Cambridge is ideally located by a serene lake in Impington, offering guests a peaceful stay amidst rolling countryside while still being conveniently close to the heart of Cambridge. The hotel features 100 luxurious bedrooms and a range of dining facilities, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events, while the extensive health and fitness club ensures guests can maintain their fitness routine while staying with us. Our peaceful hotel is truly a home away from home.

At the Holiday Inn Cambridge, we pride ourselves on providing a welcoming and comfortable stay for all our guests, and our friendly and professional team is dedicated to ensuring that each guest has a memorable experience.

About LGH Hotels Management:

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management. With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.


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