Night Team Associate
1 week ago
We are seeking a reliable and responsible Night Team Member to join our team at the Cambridge Bar Hill Hotel, Signature Collection By Best Western. This role is ideal for individuals who are passionate about delivering exceptional customer service and ensuring the smooth operation of our hotel during the night shift.
Key Responsibilities:
- Manage guest requests and ensure they are handled promptly and professionally.
- Maintain security and safety procedures during the night shift.
- Perform regular security checks throughout the hotel.
- Provide general support to the hotel staff during the night shift.
- Assist with any maintenance or housekeeping tasks that may arise.
- Serve food and beverages to guests as required.
- Check guests in and out of the hotel as required.
- Handle any emergency situations that may arise.
- Prepare reports for senior management as required.
Benefits:
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
About You:
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
About Us:
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management. With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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