Night Shift Hotel Assistant

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a reliable and responsible team member to join our hotel team during the night shift. This role involves managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.

Responsibilities:

  • Manage guest requests and ensure they are handled promptly and professionally.
  • Maintain security and safety procedures during the night shift.
  • Perform regular security checks throughout the hotel.
  • Provide general support to the hotel staff during the night shift.
  • Assist with any maintenance or housekeeping tasks that may arise.
  • Set up meeting rooms and other areas as required.
  • Serve food and beverages to guests as required.
  • Check guests in and out of the hotel as required.
  • Handle any emergency situations that may arise.
  • Prepare reports for senior management as required.

Benefits

  • Employee discounts on bedroom rates across our hotel portfolio.
  • Access to our employee room benefit programme across our global portfolio.
  • Shopping discounts - ranging from groceries to travel.
  • Eye care and legal advice.
  • Counseling sessions and hospital benefit plans.
  • Cycle to work scheme and wellbeing support.
  • Recipe ideas and advice on staying healthy.
  • Wellbeing podcasts and TV shows.
  • Breathing exercises and a 24/7 advice line.

Requirements

We are looking for a team player with previous experience in a hotel or similar environment. You should have excellent customer service skills, strong communication and interpersonal skills, and a good understanding of safety and security procedures. A flexible and adaptable approach to work is essential, as is the ability to remain calm under pressure.



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