Technical Support Specialist

4 weeks ago


Belfast, United Kingdom Payroc WorldAccess Limited Full time
Job Title: Terminal Support Specialist

At Payroc WorldAccess Limited, we are seeking a highly skilled Terminal Support Specialist to join our team. As a key member of our Technical Support team, you will be responsible for providing exceptional support to our merchants and ensuring their terminals are functioning optimally.

Key Responsibilities:
  • Provide timely and accurate technical support to merchants via email and telephone
  • Process technical enquiries, orders, and general administration efficiently
  • Coach customers to become product experts, increasing their self-sufficiency
  • Liaise with internal teams as required to ensure seamless operations
Requirements:
  • Prior experience in technical support, demonstrating passion and expertise
  • Ability to work independently and as part of a team
  • Strong written and oral communication skills
  • Effective administration, planning, and organization skills with attention to detail
  • Ability to work in a fast-paced environment, providing top-level customer support
What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a leading payment solutions provider
  • Professional development and growth opportunities

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, please submit your application.



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