Customer Service Ambassador

2 days ago


Carlisle, Cumbria, United Kingdom mcrhotels Full time
Job Description

We are seeking a skilled Casual Front Desk Clerk to join our team at the Residence Inn Carlisle in Pennsylvania.

The ideal candidate will provide exceptional customer service, manage administrative tasks, and maintain a positive guest experience.

  • This role involves handling room reservations, taking payments, and responding to guest inquiries in a timely and professional manner.
  • You will be responsible for maintaining accurate records, resolving issues efficiently, and providing assistance with hotel services and facilities.
  • A strong communication skillset is required, as you will work closely with colleagues and other departments to ensure seamless operations.

Key Responsibilities:

  • Manage front desk operations, including check-in and check-out processes.
  • Provide information on hotel services, packages, and promotions.
  • Maintain confidentiality and handle sensitive guest information.

Requirements:

  • Bachelor's degree or equivalent experience in hospitality or a related field.
  • Excellent communication and problem-solving skills.
  • Able to work well under pressure and adapt to changing situations.

About Us:

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. Our company offers a dynamic work environment, opportunities for growth, and a comprehensive benefits package.

We estimate the annual salary for this position to be around $45,000, based on industry standards and location.



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