Customer Service Ambassador
2 days ago
We are seeking a skilled Casual Front Desk Clerk to join our team at the Residence Inn Carlisle in Pennsylvania.
The ideal candidate will provide exceptional customer service, manage administrative tasks, and maintain a positive guest experience.
- This role involves handling room reservations, taking payments, and responding to guest inquiries in a timely and professional manner.
- You will be responsible for maintaining accurate records, resolving issues efficiently, and providing assistance with hotel services and facilities.
- A strong communication skillset is required, as you will work closely with colleagues and other departments to ensure seamless operations.
Key Responsibilities:
- Manage front desk operations, including check-in and check-out processes.
- Provide information on hotel services, packages, and promotions.
- Maintain confidentiality and handle sensitive guest information.
Requirements:
- Bachelor's degree or equivalent experience in hospitality or a related field.
- Excellent communication and problem-solving skills.
- Able to work well under pressure and adapt to changing situations.
About Us:
MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. Our company offers a dynamic work environment, opportunities for growth, and a comprehensive benefits package.
We estimate the annual salary for this position to be around $45,000, based on industry standards and location.
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