Customer Experience Ambassador

2 days ago


Carlisle, Cumbria, United Kingdom Arnold Clark Full time
About the Role

We are seeking a skilled and customer-focused individual to join our team as a Product Genius at Arnold Clark in Carlisle. As a key member of our branch, you will play a vital role in delivering exceptional customer experiences and helping customers find their perfect vehicle.

Job Summary

The successful candidate will have excellent communication skills, a positive attitude, and a passion for learning about our products. You will work closely with the sales department to deliver outstanding customer service, organize test drives, and enhance the overall customer journey from enquiry to delivery.

Key Responsibilities
  • Prepare the showroom and cars for the day ahead.
  • Support the Sales department and deliver excellent customer experience.
  • Organise and accompany customers on test drives.
  • Stay up-to-date on our vehicles and manufacturers.
  • Learn about our products to provide informed recommendations to customers.
  • Enhance the customer journey from enquiry to delivery.
Requirements
  • A confident communicator with excellent interpersonal skills.
  • A full UK driving licence.
  • The ability to work independently and as part of a team.
What We Offer
  • An estimated salary of £25,000 - £30,000 per annum, depending on experience.
  • 33 days' holiday allowance with room to grow.
  • Generous retail discounts.
  • Private healthcare.
  • Pension scheme.
  • Maternity and paternity packages.
  • Opportunities for training and progression.

At Arnold Clark, we strive to create a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are celebrated.



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