Network Operations Centre Analyst
1 month ago
We are seeking a highly skilled Network Operations Centre Analyst to join our team in Jersey. As a key member of our NOC team, you will play a critical role in ensuring the smooth operation of our network services.
Key Responsibilities- Be the first point of contact for Customer Care departments into Network Operations
- Answer, validate and transfer 999 / 112 emergency calls to relevant services
- Support the NOC Technician you will be partnered with on shift
- Manage and track access to exchange sites by both JT and third-party engineers
- Trouble Ticket Handling (opening, analysis, closure)
- Analyse and classify alarms
- 1st level restoration tasks - under Supervision of Tier 1 / 2 / 3 colleagues
- Provide all clear / referral of any ongoing alerts to Engineers following planned works
- Create Third Party Planned Works, immediately updating relevant ticket on outcomes
- Assist in the testing of new interfaces and toolsets as required
- Complete utilisation vs capacity reports to schedule
- Strong analytical skills with an eye for detail and a desire to see issues through to resolution
- An interest in telecommunications
- A desire to learn, understand, and contribute to improving how the monitoring solutions support and improve JT's networks and end services
- Prior experience of working within a technical service/ faults desk environment
- ITIL v3 or V4 desirable, or able to commit to obtain within 12 months of joining
- Ability to communicate effectively with colleagues across the business
- 24 days holiday
- Shift allowance
- Private Healthcare
- Dental Package
- Pension
- Bonus Scheme
- Discounted channel island mobile and landline package and fibre
- Professional Development
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