Network Operations Centre Analyst

1 month ago


Saint Helier, United Kingdom JT Group Full time
About the Role

We are seeking a highly skilled Network Operations Centre Analyst to join our team in Jersey. As a key member of our NOC team, you will play a critical role in ensuring the smooth operation of our network services.

Key Responsibilities
  • Be the first point of contact for Customer Care departments into Network Operations
  • Answer, validate and transfer 999 / 112 emergency calls to relevant services
  • Support the NOC Technician you will be partnered with on shift
  • Manage and track access to exchange sites by both JT and third-party engineers
  • Trouble Ticket Handling (opening, analysis, closure)
  • Analyse and classify alarms
  • 1st level restoration tasks - under Supervision of Tier 1 / 2 / 3 colleagues
  • Provide all clear / referral of any ongoing alerts to Engineers following planned works
  • Create Third Party Planned Works, immediately updating relevant ticket on outcomes
  • Assist in the testing of new interfaces and toolsets as required
  • Complete utilisation vs capacity reports to schedule
Requirements
  • Strong analytical skills with an eye for detail and a desire to see issues through to resolution
  • An interest in telecommunications
  • A desire to learn, understand, and contribute to improving how the monitoring solutions support and improve JT's networks and end services
  • Prior experience of working within a technical service/ faults desk environment
  • ITIL v3 or V4 desirable, or able to commit to obtain within 12 months of joining
  • Ability to communicate effectively with colleagues across the business
What We Offer
  • 24 days holiday
  • Shift allowance
  • Private Healthcare
  • Dental Package
  • Pension
  • Bonus Scheme
  • Discounted channel island mobile and landline package and fibre
  • Professional Development


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