Network Operations Centre Analyst Lead
3 weeks ago
As a Network Operations Centre Analyst at JT Group, you will be responsible for monitoring and analysing network performance to identify potential issues and ensure optimal service quality. This will involve 24/7 monitoring of FTTP broadband and voice services, Interconnects to other telecom providers, mobile network including radio (cell) sites, IP and Core networks, subsea cables and environmental alarms, such as air-conditioning and water ingress.
You will collaborate with the NOC Technician to resolve issues and ensure a high level of service quality. In addition, you will be responsible for analysing and classifying alarms, and providing support to the NOC team in troubleshooting and resolving complex issues.
Key Responsibilities
- Provide first line support to Customer Care departments into Network Operations.
- Answer, validate and transfer 999 / 112 emergency calls to relevant service.
- Support the NOC Technician you will be partnered with on shift.
- Manage and track access to exchange sites by both JT and third party Engineers.
- Trouble Ticket Handling (opening, analysis, closure).
- Analyse and classify alarms.
- First level restoration tasks - under Supervision of Tier 1 / 2 / 3 colleagues.
- Provide all clear / referral of any ongoing alerts to Engineers following planned works.
- Create Third Party Planned Works, immediately updating relevant ticket on outcomes.
- Assist in the testing of new interfaces and toolsets as required.
- Complete utilisation vs capacity reports to schedule.
About the Role
This is an exciting opportunity to join our team and contribute to the success of JT Group. As a Network Operations Centre Analyst, you will have the opportunity to work in a dynamic and fast-paced environment, and develop your skills and expertise in network monitoring and quality assurance.
What You Will Need
- Strong analytical skills with an eye for detail and a desire to see issues through to resolution.
- An interest in telecommunications.
- A desire to learn, understand, and contribute to improving how the monitoring solutions support and improve JT's networks and end services.
- Prior experience of working within a technical service/ faults desk environment.
- ITIL v3 or V4 desirable, or able to commit to obtain within 12 months of joining.
- Ability to communicate effectively with colleagues across the business.
Why Join Us
At JT Group, we offer a variety of benefits and perks to our employees, including 24 days holiday, Shift allowance, Private Healthcare, Dental Package, Pension, Bonus Scheme, Discounted channel island mobile and landline package and fibre, and Professional Development opportunities.
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