Network Operations Centre Analyst
4 weeks ago
Job Title: Network Operations Centre Analyst
This is a challenging role that plays a critical part in network quality assurance. The successful candidate will be responsible for monitoring and analysing network performance, identifying potential issues and escalating them to engineering colleagues for resolution.
Key Responsibilities:
- Be the first point of contact for customer care departments into network operations
- Answer and transfer emergency calls to relevant services
- Support NOC technicians on shift
- Manage and track access to exchange sites
- Trouble ticket handling, analysis, and closure
- Analyse and classify alarms
- First level restoration tasks, working under supervision of Tier 1/2/3 colleagues
- Provide all clear/referral of ongoing alerts to engineers following planned works
- Create third-party planned works and update relevant tickets on outcomes
- Assist in testing new interfaces and toolsets as required
- Complete utilisation vs capacity reports to schedule
Requirements:
- Strong analytical skills with an eye for detail and a desire to see issues through to resolution
- An interest in telecommunications
- A desire to learn, understand, and contribute to improving how monitoring solutions support and improve JT's networks and end services
- Prior experience of working within a technical service/faults desk environment
- ITIL v3 or V4 desirable, or able to commit to obtain within 12 months of joining
- Ability to communicate effectively with colleagues across the business
Benefits:
- 24 days holiday
- Shift allowance
- Private healthcare
- Dental package
- Pension
- Bonus scheme
- Discounted channel island mobile and landline package and fibre
- Professional development
About JT:
JT is a leading pan-island communications provider in the Channel Islands. We offer a variety of roles in engineering and IT, right through to Sales and HR. All of which work together to improve the lives of our customers on a daily basis. We're always on the lookout for creative, innovative, team-oriented and knowledgeable individuals who are passionate about our brand and share our purpose of connecting our customers to their future.
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