Director of Customer Experience Management

Job DescriptionCustomer Experience DirectorFinancial ServicesLead the way in delivering exceptional customer experiences and drive positive business results across all product lines.Key Responsibilities:Define, measure, and optimise key customer outcomes including satisfaction, retention, loyalty, and advocacy in line with Consumer Duty regulations.Ensure...

Customer Experience and Service Excellence LeadWe are seeking a highly skilled and experienced Customer Experience and Service Excellence Lead to join our team at Willow Resourcing Limited.The ideal candidate will have a proven track record in Customer Experience management within the Financial Services sector, with a deep understanding of customer needs,...

About the RoleAt Willow Resourcing Limited, we are seeking an exceptional individual to join our team as a Director of Customer Advocacy.About YouYou will have a proven track record in managing customer experience within the Financial Services sector.Your Key ResponsibilitiesWe are looking for someone who can oversee data-driven insights on customer...

At Policy Expert, we're committed to delivering outstanding service to our customers. As a customer-focused business, we're looking for a dynamic and strategic senior leader to join our team as the Head of Customer Outcomes.Key Responsibilities:Develop and execute the customer outcomes strategy aligned with business goals and regulatory requirements.Oversee...

**Key Responsibilities:**Customer Experience LeadWe are seeking a highly experienced Customer Experience Lead to join our team on a 3-month Fixed Term Contract. As a key member of our team, you will be responsible for ensuring customer and client satisfaction in the final mile of the parcel journey.The ideal candidate will have previous experience in...

Customer Experience Leader OpportunityWe are seeking a seasoned Customer Experience leader to join our team at Willow Resourcing Limited. As Head of Customer Experience and Outcomes, you will be responsible for driving positive customer experiences and business results across all our product lines.Key Responsibilities:Lead the improvement of customer...

Job DescriptionChief Customer Experience OfficerFinancial ServicesWe are seeking a passionate and experienced Chief Customer Experience Officer to lead our customer experience strategy and drive positive business results across all our product lines.You will be responsible for defining, measuring and optimising key customer outcomes including satisfaction,...

Clyde Valley Housing Association is a Registered Social Landlord with a rich history of serving our community. As a Customer Service Advocate, you will be at the forefront of delivering top-notch service to our customers, ensuring they receive the support and care they deserve.With an estimated annual salary of £26,000 - £32,000, this role offers a...

Are you an experienced senior Compliance specialist looking for a new challenge in the Financial Services arena?We have a fantastic opportunity for a Compliance Director to join our team at Willow Resourcing.About the role:Design and implement a forward-thinking, comprehensive 1st Line Compliance strategyManage a small, dedicated 1st Line Compliance...

Job TitleFlex ManagerCompany OverviewEG Group's KFC restaurants serve finger-lickin' good chicken to customers worldwide. With a focus on excellence, we strive to create memorable experiences for our guests. We're seeking a talented Flex Manager to drive restaurant performance and customer satisfaction.Role DescriptionThis key position involves overseeing...

We are seeking an experienced Construction Manager to join our client based in Central Scotland. Reporting to the Director, you will manage multiple projects from scoping through to completion, working closely with site managers, subcontractors, and clients to ensure high-quality delivery.Key Responsibilities:Project Scoping: Assess and scope out multiple...

We are seeking a highly skilled Community Delivery Manager to drive continuous performance in the final mile of the parcel journey.This role is responsible for ensuring customer and client satisfaction through successful capacity management, round coverage, and engagement of self-employed and SE+ couriers.The ideal candidate will have experience in coaching,...

About the Role: We are seeking a highly skilled MEP Project Director to lead the successful delivery of a £20 million MEP project in Scotland. This is an exciting opportunity for a seasoned leader to drive strategy through execution, inspire multidisciplinary teams, and manage all project phases from initiation to closeout. The role entails managing key...

Education Leadership RoleNorth Lanarkshire Council is seeking a highly skilled and experienced individual to lead our education department. The successful candidate will play a critical role in supporting the strategic aim of delivering excellent education services to children and young people in the region.As Executive Director of Education, you will be...

**Job Description:**Community Delivery ManagerWe are seeking a highly skilled Community Delivery Manager to join our team on a 3-month Fixed Term Contract. As a key member of our evolving team, you will be responsible for ensuring customer and client satisfaction in the final mile of the parcel journey.The ideal candidate will have previous experience in...

Job Summary:We are seeking a highly skilled Customer Retention Strategist to join our team at Resideo. As an EMEA Loyalty Program Manager, you will be responsible for developing and executing the communications strategy, managing enrolment processing, and driving customer retention activities for our United Kingdom Pro PERKS program.Key...

Key Responsibilities:Identify and develop new business opportunities within the engineering component sector.Engage with senior engineering and director-level clients to understand their business needs and provide tailored solutions.Build relationships with key stakeholders to deliver exceptional customer service and drive business growth.Collaborate with...

Customer Service Representative OpportunityNorth Lanarkshire Council is seeking a skilled Customer Service Representative to join our team in the Customer Service Hub. As a key point of contact for our customers, you will be responsible for responding to a wide range of enquiries related to council services.Key Responsibilities:Respond to customer enquiries...

Job Summary:We are seeking a highly skilled Customer Retention Strategist to join our team at Resideo. As an EMEA Loyalty Program Manager, you will be responsible for developing and executing a comprehensive communications strategy for our UK Pro PERKS program.Key Responsibilities:Develop and implement a communications strategy to drive customer retention...

As a Pre-Construction Director, you will be responsible for developing and implementing strategic pre-construction initiatives to drive business growth and improve project delivery across Scotland.About the RoleThe successful candidate will have a proven track record of success in pre-construction, with experience in developing and implementing strategic...