Current jobs related to Senior Customer Experience Manager - Motherwell, North Lanarkshire - Policy Expert

  • Director of Customer Experience Management

    2 weeks ago

    Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Full time

    Fancy working for a business that prioritizes customer experience and positive outcomes?You will oversee the management of complaints and regulatory escalations, focusing on fair customer resolutions.Additionally, you will analyze data-driven insights on customer behavior, pain points, and trends to improve processes and optimize customer journeys.To be...

  • Customer Experience Lead

    4 days ago

    Motherwell, North Lanarkshire, United Kingdom Evri Full time

    **Key Responsibilities:**Customer Experience LeadWe are seeking a highly experienced Customer Experience Lead to join our team on a 3-month Fixed Term Contract. As a key member of our team, you will be responsible for ensuring customer and client satisfaction in the final mile of the parcel journey.The ideal candidate will have previous experience in...

  • Rental Advisor and Customer Experience Manager

    2 days ago

    Motherwell, North Lanarkshire, United Kingdom Arnold Clark Group Full time

    Rental Customer Advisor Job DescriptionWe're looking for an experienced and customer-focused Rental Customer Advisor to join our Motherwell Car & Van Rental team. This permanent role offers a range of benefits and opportunities for growth.About the PositionThis is a full-time role requiring 45 hours per week, five days out of seven, and alternative weekends....

  • Chief Customer Experience Officer

    1 month ago

    Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Limited Full time

    Customer Experience Leader OpportunityWe are seeking a seasoned Customer Experience leader to join our team at Willow Resourcing Limited. As Head of Customer Experience and Outcomes, you will be responsible for driving positive customer experiences and business results across all our product lines.Key Responsibilities:Lead the improvement of customer...

  • Director of Customer Experience and Operations

    1 month ago

    Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Limited Full time

    Customer Experience and Service Excellence LeadWe are seeking a highly skilled and experienced Customer Experience and Service Excellence Lead to join our team at Willow Resourcing Limited.The ideal candidate will have a proven track record in Customer Experience management within the Financial Services sector, with a deep understanding of customer needs,...

  • Senior Compliance Manager

    1 month ago

    Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Limited Full time

    Job Title: Senior Compliance ManagerWillow Resourcing Limited is seeking a Senior Compliance Manager to join their team.The ideal candidate will have experience in managing a small, dedicated team and overseeing QA and Complaints teams.The role will involve designing and implementing a forward-thinking, comprehensive compliance strategy, ensuring positive...

  • Senior Compliance Manager

    1 month ago

    Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Full time

    Are you a seasoned Compliance professional looking for a new challenge? This role offers the perfect opportunity to join a dynamic business with ambitious growth plans and make a lasting impact on both the business and its customers.As Head of Banking Policy and Compliance, you will be responsible for designing and implementing a forward-thinking,...

  • Senior Design Manager

    4 weeks ago

    Motherwell, North Lanarkshire, United Kingdom Regional Scotland Full time

    Regional Scotland is seeking a Senior Design Manager to support site-based buildings project teams and early stages of building projects. This role involves managing and controlling the design process to ensure the design and procurement of specialist packages meet project requirements and align with cost parameters.As a Senior Design Manager, you will have...

  • Chicken Experience Coordinator

    3 days ago

    Motherwell, North Lanarkshire, United Kingdom EG Group Full time

    Job TitleFlex ManagerCompany OverviewEG Group's KFC restaurants serve finger-lickin' good chicken to customers worldwide. With a focus on excellence, we strive to create memorable experiences for our guests. We're seeking a talented Flex Manager to drive restaurant performance and customer satisfaction.Role DescriptionThis key position involves overseeing...

  • Senior Account Manager

    5 days ago

    Motherwell, North Lanarkshire, United Kingdom Sales Recruit Scotland Ltd Full time

    Key Responsibilities:Identify and develop new business opportunities within the engineering component sector.Engage with senior engineering and director-level clients to understand their business needs and provide tailored solutions.Build relationships with key stakeholders to deliver exceptional customer service and drive business growth.Collaborate with...

  • Global IT Systems Senior Manager

    1 month ago

    Motherwell, North Lanarkshire, United Kingdom CK Group Full time

    Job Title: Senior Manager- Global IT SystemsJob Description:We are seeking a highly skilled Senior Manager- Global IT Systems to join our team at CK Group. As a Senior Manager- Global IT Systems, you will be responsible for the operational success and enablement of future growth of the information technology (IT) systems across the group, supporting all...

  • Senior Manager- Global IT Systems Specialist

    4 weeks ago

    Motherwell, North Lanarkshire, United Kingdom CK Group Full time

    The CK Group is seeking a highly skilled Senior Manager- Global IT Systems to lead the success of their IT systems across the globe. This role involves planning, implementing, and maintaining scalable and secure IT solutions to support the company's operations and growth.Senior Manager- Global IT Systems Responsibilities:Develop and execute the Global IT...

  • Senior Residential Kitchen Manager

    5 days ago

    Motherwell, North Lanarkshire, United Kingdom Go To Outsourcing Full time

    Are you a skilled chef looking for a challenging and rewarding role in the care home industry? Go To Outsourcing is seeking a Senior Residential Kitchen Manager to join our team.About the RoleThis is an excellent opportunity to work in a fast-paced kitchen environment, preparing and serving delicious meals to residents in a care home setting. As a Senior...

  • Senior Financial Services Manager

    5 days ago

    Motherwell, North Lanarkshire, United Kingdom MyJobScotland Full time

    About the Role:This is an exciting opportunity for a Senior Financial Services Manager to assist the Chief Officer (Finance) in driving transformational change across the council. You will be responsible for providing day-to-day strategic support to local teams, managing finances, and developing new projects.

  • Customer Retention Strategist

    4 weeks ago

    Motherwell, North Lanarkshire, United Kingdom Resideo Full time

    Job Summary:We are seeking a highly skilled Customer Retention Strategist to join our team at Resideo. As an EMEA Loyalty Program Manager, you will be responsible for developing and executing the communications strategy, managing enrolment processing, and driving customer retention activities for our United Kingdom Pro PERKS program.Key...

  • Water Projects Senior Manager

    5 days ago

    Motherwell, North Lanarkshire, United Kingdom Progressive SThree Group Full time

    **Job Overview:**We are seeking a highly skilled Senior/Managing QS to work on water projects. As a key member of our team, you will be responsible for ensuring the successful delivery of these projects.**Key Responsibilities:Work closely with clients and internal stakeholders to understand project requirements.Develop and implement quality control...

  • Senior MEP Construction Manager

    5 days ago

    Motherwell, North Lanarkshire, United Kingdom Regional Scotland Full time

    About the Job: We are seeking a highly experienced Senior MEP Construction Manager to lead the successful delivery of a £20 million MEP project in Scotland. This is an exciting opportunity to work with a highly experienced team, develop your skills and knowledge, and contribute to the delivery of a major project. The role involves managing key financial,...

  • Luxury Hotel Senior Porter

    2 weeks ago

    Motherwell, North Lanarkshire, United Kingdom Dalziel Park Hotel Full time

    Senior Housekeeper Position at Dalziel Park HotelWe are seeking a highly skilled and experienced Senior Housekeeper to join our team at Dalziel Park Hotel. The successful candidate will be responsible for overseeing the housekeeping operations, ensuring that all areas of the hotel are clean and well-maintained.The ideal candidate will have prior experience...

  • Director of Customer Advocacy

    5 days ago

    Motherwell, North Lanarkshire, United Kingdom Willow Resourcing Limited Full time

    About the RoleAt Willow Resourcing Limited, we are seeking an exceptional individual to join our team as a Director of Customer Advocacy.About YouYou will have a proven track record in managing customer experience within the Financial Services sector.Your Key ResponsibilitiesWe are looking for someone who can oversee data-driven insights on customer...

  • Customer Service Associate

    4 weeks ago

    Motherwell, North Lanarkshire, United Kingdom Asda Full time

    About the RoleWe are seeking a Customer Service Associate to join our team at Asda. As a Service Colleague, you will be responsible for providing excellent customer service and working across various departments to ensure the efficient running of our stores.Your Key ResponsibilitiesDelivering great customer service and experiencesWorking across multiple...

Senior Customer Experience Manager

1 month ago

Motherwell, North Lanarkshire, United Kingdom Policy Expert Full time

At Policy Expert, we're committed to delivering outstanding service to our customers. As a customer-focused business, we're looking for a dynamic and strategic senior leader to join our team as the Head of Customer Outcomes.

Key Responsibilities:
  • Develop and execute the customer outcomes strategy aligned with business goals and regulatory requirements.
  • Oversee data-driven insights on customer behaviour, pain points, and trends, using data to continuously improve processes and identify opportunities to optimize customer journeys.
  • Drive the transformation of customer experiences by identifying areas for enhancement, utilizing feedback, data insights, and industry best practices.
  • Ensure all customer-facing processes adhere to UK regulatory standards and actively demonstrate the 4 outcomes of Consumer Duty.
  • Set clear targets for customer satisfaction, retention, and business growth, and regularly report on progress to the senior leadership team.

You will be a visionary leader with a proven track record in customer experience management, strong analytical skills, and the ability to inspire teams. We offer continuous learning opportunities and a collaborative work environment.

This role will be based in our Motherwell office.