Director of Customer Experience and Operations

Fancy working for a business that prioritizes customer experience and positive outcomes?You will oversee the management of complaints and regulatory escalations, focusing on fair customer resolutions.Additionally, you will analyze data-driven insights on customer behavior, pain points, and trends to improve processes and optimize customer journeys.To be...

About the RoleAt Willow Resourcing Limited, we are seeking an exceptional individual to join our team as a Director of Customer Advocacy.About YouYou will have a proven track record in managing customer experience within the Financial Services sector.Your Key ResponsibilitiesWe are looking for someone who can oversee data-driven insights on customer...

**Key Responsibilities:**Customer Experience LeadWe are seeking a highly experienced Customer Experience Lead to join our team on a 3-month Fixed Term Contract. As a key member of our team, you will be responsible for ensuring customer and client satisfaction in the final mile of the parcel journey.The ideal candidate will have previous experience in...

Customer Experience Leader OpportunityWe are seeking a seasoned Customer Experience leader to join our team at Willow Resourcing Limited. As Head of Customer Experience and Outcomes, you will be responsible for driving positive customer experiences and business results across all our product lines.Key Responsibilities:Lead the improvement of customer...

Rental Customer Advisor Job DescriptionWe're looking for an experienced and customer-focused Rental Customer Advisor to join our Motherwell Car & Van Rental team. This permanent role offers a range of benefits and opportunities for growth.About the PositionThis is a full-time role requiring 45 hours per week, five days out of seven, and alternative weekends....

Job TitleFlex ManagerCompany OverviewEG Group's KFC restaurants serve finger-lickin' good chicken to customers worldwide. With a focus on excellence, we strive to create memorable experiences for our guests. We're seeking a talented Flex Manager to drive restaurant performance and customer satisfaction.Role DescriptionThis key position involves overseeing...

Clyde Valley Housing Association is a Registered Social Landlord with a rich history of serving our community. As a Customer Service Advocate, you will be at the forefront of delivering top-notch service to our customers, ensuring they receive the support and care they deserve.With an estimated annual salary of £26,000 - £32,000, this role offers a...

Are you an experienced senior Compliance specialist looking for a new challenge in the Financial Services arena?We have a fantastic opportunity for a Compliance Director to join our team at Willow Resourcing.About the role:Design and implement a forward-thinking, comprehensive 1st Line Compliance strategyManage a small, dedicated 1st Line Compliance...

Education Leadership RoleNorth Lanarkshire Council is seeking a highly skilled and experienced individual to lead our education department. The successful candidate will play a critical role in supporting the strategic aim of delivering excellent education services to children and young people in the region.As Executive Director of Education, you will be...

About UsWe're a craft beer company that's passionate about creating a positive experience for our customers and team members. Our central team plays a vital role in shaping our future, and we're looking for someone to join us in this mission.Our BenefitsWe offer a range of benefits that make us stand out from the rest, including a unique Hop Stock benefit, a...

About the Role: We are seeking a highly skilled MEP Project Director to lead the successful delivery of a £20 million MEP project in Scotland. This is an exciting opportunity for a seasoned leader to drive strategy through execution, inspire multidisciplinary teams, and manage all project phases from initiation to closeout. The role entails managing key...

Job SummaryWe are seeking a skilled Customer Service Administrator to join our team at Resideo. The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in French and English.As a Customer Service Administrator, you will be responsible for providing exceptional customer service, responding to inbound customer...

Based at our Regional Service Centre, you will be responsible for leading a team of Warehouse Operatives in ensuring the smooth operation of our distribution centre.With a focus on efficiency and productivity, you will monitor absence, productivity performance, and errors, identifying ways to keep your team on track and focused to achieve their bonus.You...

Blue Arrow - Bellshill is currently seeking a dedicated Van Haulage Operative to join their team. This role involves Delivering to Stores across various locations, utilizing a 5/7 Rota schedule. Key responsibilities include:• Operating a commercial vehicle to deliver goods to designated stores• Maintaining accurate records of delivery schedules and...

Job SummaryWe are seeking a skilled Van Driver to join our team at Blue Arrow - Bellshill.Key ResponsibilitiesOperate a van safely and efficiently to deliver goods and materials to customers.Conduct pre- and post-trip vehicle inspections to ensure safe operation.Load and unload goods in a safe and efficient manner.Provide excellent customer service by being...

About This RoleWe are seeking an enthusiastic and self-motivated individual to join our team as a Delivery Postie with Driving. As a key member of our team, you will be responsible for delivering packages and mail to customers in a timely and efficient manner.Key ResponsibilitiesDelivering packages and mail to customers in a timely and efficient...

Company OverviewKFC, a subsidiary of EG Group, is renowned for its finger lickin' good chicken. Our success hinges on our people, known as The Originals, who embody our values: smart, heart, courage. We welcome passionate individuals to join our team and contribute to our legacy.SalaryThe estimated salary for this role is £32,000 - £36,000 per annum,...

Part Time Receptionist Vacancy at Dalziel Park HotelWe are seeking a highly organized and communicative Receptionist to join our team at Dalziel Park Hotel. As a Receptionist, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Welcoming and greeting our valued...

About the Role:The Malcolm Group has a long-standing reputation for delivering exceptional customer service and providing a great work environment for its staff. As a Traffic Planner, you will play a key role in ensuring the effective planning of UK-wide fleet operations, meeting daily operational, company, and client requirements.Key...

Brightwork Ltd Traffic Planner JobThe Malcolm Group, a century-old family-owned business, is renowned for its exceptional work environment and high standards of customer service. As a Traffic Planner with Brightwork Ltd, you will play a key role in ensuring the effective Traffic Planning for UK-wide fleet operations, aligning with daily operational, company,...