Night Manager

2 days ago


Edinburgh, Edinburgh, United Kingdom Radisson Hotel Group Full time

**About Us**

Radisson Hotel Group is one of the world's largest hotel companies, with a portfolio of 10 distinct hotel brands and over 1,160 hotels in operation and under development across 95+ countries.

Our company's core values are centered around delivering exceptional guest experiences and creating memorable moments for our customers. We strive to be a leader in the hospitality industry by providing a unique and personalized service to each and every guest.

**The Role**

We are seeking a highly skilled and experienced Night Manager to join our dynamic team at Radisson Hotel Group. As a Night Manager, you will be responsible for leading our guest relations team and ensuring that all aspects of the guest journey and experience are anticipated and delivered to the highest level.

**Key Responsibilities**

  • Manage and lead the guest relations team to ensure exceptional guest service and satisfaction.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and efficient service delivery.
  • Monitor and analyze guest feedback and make recommendations for improvement.
  • Ensure compliance with company policies and procedures.

**What We Offer**

We offer a competitive compensation and benefits package, including:

  • Special rates for team members and their families while traveling and staying in our hotels.
  • Access to a wide range of development opportunities, including training programs and mentorship.
  • Contributory pension scheme and life assurance.
  • Complimentary meal on duty.
  • Uniform.
  • Access to the Employee Assistance Programme.
  • Fantastic opportunities for career progression.
  • 28 days holiday for full-time team members.
  • Free use of leisure facilities at off-peak times.

**Requirements**

To be successful in this role, you will need:

  • Flexibility and a positive attitude.
  • An eye for detail and a creative problem-solving approach.
  • Strong verbal communication skills and the ability to work as part of a team.
  • Experience in a similar position is beneficial but not essential.

**What We're Looking For**

We're looking for a talented and motivated individual who is passionate about delivering exceptional guest experiences and creating memorable moments. If you have a positive attitude, a creative approach, and a passion for customer service, we'd love to hear from you.



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