Hotel Night Manager Assistant
2 months ago
About Apex Hotels
We are a leading hospitality company that prides itself on delivering exceptional customer experiences. Our team is passionate about providing a warm welcome to our guests, and we're looking for a talented individual to join our Front Office team as an Assistant Night Manager.
Role Overview
The Assistant Night Manager will be responsible for the smooth operation of the hotel during the night shift. This includes ensuring the safety and security of our guests and staff, managing the front desk, and providing exceptional customer service.
Main Responsibilities
- Lead the Front Office team to deliver an exceptional arrival and departure experience for our guests.
- Monitor and maintain a safe and secure working environment for all hotel colleagues and guests.
- Act on all guest feedback, positive and negative, and respond to guest reviews.
- Ensure compliance with all hotel financial, privacy, data security, and health and safety procedures.
- Walk about the property to identify areas that require attention and take action to resolve any issues.
- Produce nightly reports and ensure all procedures are followed.
About You
We're looking for a motivated and customer-focused individual who can deliver exceptional standards. You'll have:
- Excellent communication and interpersonal skills.
- The ability to work well under pressure and think on your feet.
- A customer service attitude and a passion for delivering exceptional experiences.
- Previous experience in a Front Office or Night Operations role, preferably in a supervisory capacity.
What We Offer
We offer a competitive rate of pay, a generous range of employee benefits, and opportunities for training and development. You'll also receive:
- 29 days holiday.
- Access to an external Employee Assistance Programme.
- In-house company communication APP.
- Entry to our state-of-the-art gym and pools.
- Healthy meals to enjoy while you're working.
- Training and development from day one.
- £ referral bonus when your friends or family join the team.
And Once You Smash Your Probation...
You'll also receive:
- Contributions to a pension scheme.
- Critical Illness & Death in Service cover.
- Employee of the quarter and annual recognition schemes.
- 50% discount in our restaurants.
- Annual anniversary Complimentary guest experience overnight stay and dinner for two.
- Cycle to Work Scheme.
- Discounted room rates.
- Spa discount.
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