Hotel Night Auditor

1 week ago


Edinburgh, Edinburgh, United Kingdom Mount Royal Hotel Edinburgh Full time

We are seeking a Night Auditor to provide exceptional guest experiences and ensure seamless hotel operations.

Key Responsibilities:

  • Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
  • Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
  • Take initiative in accommodating the customers needs in a resourceful manner.
  • Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
  • Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

Requirements:

  • Excellent guest engagement skills.
  • An ability to bring the guest experience to life throughout the hotel.
  • Willingness to learn and work with IT systems quickly.
  • The ability to communicate and organize yourself in line with different guest expectations.
  • A good command of English is essential, a second language is advantageous.

What We Offer:

  • Genuine career opportunities within our business.
  • Valuable training and development opportunities.

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