Hotel Night Auditor
1 week ago
We are seeking a Night Auditor to provide exceptional guest experiences and ensure seamless hotel operations.
Key Responsibilities:
- Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies.
- Take initiative in accommodating the customers needs in a resourceful manner.
- Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
Requirements:
- Excellent guest engagement skills.
- An ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- The ability to communicate and organize yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
What We Offer:
- Genuine career opportunities within our business.
- Valuable training and development opportunities.
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