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Night Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Radisson Blu Hotel Edinburgh Full time

About Us

Radisson Blu Hotel Edinburgh is a leading hospitality company that prides itself on delivering exceptional service and creating unforgettable experiences for our guests. As a Night Manager, you will be part of a dynamic team that is passionate about making every moment matter.

Job Summary

We are seeking a highly skilled and experienced Night Manager to join our team. As a Night Manager, you will be responsible for leading our guest relations team and ensuring that every aspect of the guest journey is anticipated and delivered to the highest level. You will be the face of our hotel, providing a warm welcome and exceptional service to our guests.

Key Responsibilities

  • Manage and lead the guest relations team to ensure exceptional service delivery
  • Anticipate and deliver on guest needs and preferences
  • Ensure seamless check-in and check-out processes
  • Manage guest complaints and resolve issues in a timely and professional manner
  • Collaborate with other departments to ensure smooth hotel operations

Requirements

  • Proven experience in a similar role, preferably in a luxury hotel environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Flexibility and adaptability to changing situations
  • Strong problem-solving and conflict resolution skills

What We Offer

We offer a competitive compensation and benefits package, including:

  • Special rates for our team members and their families while traveling and staying in our hotels
  • Opportunities for career growth and development
  • Complimentary meal on duty
  • Uniform
  • Access to the Employee Assistance Programme
  • Fantastic opportunities to progress
  • 28 days holiday for full-time team members
  • Free use of our leisure, pool, and gym facilities at off-peak times

Why Join Us

At Radisson Blu Hotel Edinburgh, we are passionate about creating unforgettable experiences for our guests. As a Night Manager, you will be part of a dynamic team that is dedicated to delivering exceptional service and making every moment matter. If you are a motivated and experienced professional who is passionate about hospitality, we encourage you to apply for this exciting opportunity.