Night Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time
Job Title: Night Manager

About the Role:
The Roseate Edinburgh Ltd is seeking a skilled Night Manager to oversee the smooth operation of our 5-star luxury boutique hotel. As a key member of our team, you will be responsible for ensuring the highest standards of service and operational efficiency during the night shift.

Key Responsibilities:

* Attend to guests' needs and requirements, including check-in and check-out procedures.
* Maintain the presentation of key front-of-house areas.
* Handle telephone enquiries, including basic hotel reservations.
* Process the Night Audit and End of Day procedures to ensure accurate daily revenue records.
* Maintain a safe and secure environment for all residents, staff, and customers.
* Provide excellent customer service skills.
* Patrol the hotel during the shift to ensure a tidy environment and adherence to health and safety regulations.
* Deliver an accurate handover to returning managers at the end of the shift.

Requirements:

* Front Office experience in a 4/5-star environment is preferred.
* Excellent customer service skills.
* Attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality, and discretion.
* Enthusiasm in delivering service excellence.
* Ability to work under pressure while maintaining attention to detail.
* Excellent command of English, both spoken and written.
* Display a polite and professional attitude to internal and external guests.

Benefits:

* Meals on duty.
* Provision and laundry of uniform.
* Employee recognition awards.
* Performance review and personal development plan.
* Internal transfer and promotion opportunities.
* Support in the development of your career.
* Preferential room rates within the hotel group for yourself and family & friends.
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