Customer Service Director

2 weeks ago


Oxford, Oxfordshire, United Kingdom AccorHotel Full time
Unlock Your Potential in Our Boutique Hotel
Mercure Oxford Hawkwell House Hotel is a stunning boutique hotel nestled in the charming village of Iffley, just a stone's throw from Oxford city centre. We're seeking a talented Front Office Manager to join our team and help us deliver exceptional guest experiences.

About the Role
As our next Front Office Manager, you will be responsible for managing the Front of House team, ensuring operational excellence, and driving guest satisfaction. This includes:
  1. Leading the Front of House team to achieve outstanding customer service.
  2. Collaborating with other departments to ensure seamless operations.
  3. Implementing strategies to improve guest satisfaction and loyalty.

Requirements
To succeed in this role, you will need:
  • At least 2-3 years of experience in a similar role or supervisor position.
  • Excellent leadership, communication, and problem-solving skills.
  • A results-driven approach with a keen eye for detail.
  • Ability to multitask and work effectively under pressure.

What We Offer
We offer a competitive salary package, ongoing training and development opportunities, and a fun and dynamic work environment.

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