Customer Service Operations Director

3 weeks ago


Oxford, Oxfordshire, United Kingdom Tripadvisor Full time
Job Title: Customer Service Operations Director

We are seeking a highly skilled Customer Service Operations Director to join our team at Tripadvisor. In this role, you will be responsible for leading our customer service operations team, ensuring that we deliver exceptional customer experiences across all touchpoints.

About the Role:

  • Lead a high-performing team of customer support agents, ensuring they have the necessary tools and training to excel in their roles.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences.
  • Analyse data and metrics to identify areas for improvement and develop actionable plans to address them.
  • Stay up-to-date with industry trends and best practices, applying knowledge to continuously improve our customer service operations.

Requirements:

  • At least 5 years of experience in customer-facing roles, with a proven track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Able to work independently and as part of a team, prioritising tasks and managing multiple projects simultaneously.

Salary Range: £55,000 - £65,000 per annum, depending on experience.



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