Customer Service Operations Director
3 weeks ago
We are seeking a highly skilled Customer Service Operations Director to join our team at Tripadvisor. In this role, you will be responsible for leading our customer service operations team, ensuring that we deliver exceptional customer experiences across all touchpoints.
About the Role:
- Lead a high-performing team of customer support agents, ensuring they have the necessary tools and training to excel in their roles.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences.
- Analyse data and metrics to identify areas for improvement and develop actionable plans to address them.
- Stay up-to-date with industry trends and best practices, applying knowledge to continuously improve our customer service operations.
Requirements:
- At least 5 years of experience in customer-facing roles, with a proven track record of leadership and team management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Able to work independently and as part of a team, prioritising tasks and managing multiple projects simultaneously.
Salary Range: £55,000 - £65,000 per annum, depending on experience.
-
MOT Service Operations Director
2 weeks ago
Oxford, Oxfordshire, United Kingdom Mr Clutch Autocentres Full timeLead Your Team to Success as a MOT Service Operations DirectorWe are a leading provider of automotive services, with over 40 Autocentres across the UK. We are currently seeking an experienced and skilled MOT Service Operations Director to join our teams.The ideal candidate will possess a minimum of two years relevant experience as a successful Autocentre...
-
Business Service Operations Director
4 weeks ago
Oxford, Oxfordshire, United Kingdom Invictus Group Full timeJob Description:Invictus Group is seeking an experienced Business Service Operations Director to lead our Hard Services team. As a key member of our operations management function, you will be responsible for overseeing the planning, management, and direction of business operations for a small to medium-sized client or region. This role requires strong...
-
Airport Operations Director
3 weeks ago
Oxford, Oxfordshire, United Kingdom Red Sky Personnel Full timeJob DescriptionAirport Operations Director (AOD) is responsible for ensuring the safe and efficient operation of London Oxford Airport. Reporting to the Operations Director, the AOD oversees various departments and adheres to regulatory requirements, directives, policies, and procedures.Main Responsibilities:Manage day-to-day airport operations, including...
-
Automotive Operations Director
3 weeks ago
Oxford, Oxfordshire, United Kingdom Mr Clutch Autocentres Full timeJob Title: Automotive Operations DirectorMr Clutch Autocentres has a fantastic opportunity for an experienced and motivated individual with strong leadership skills to join our team as an Automotive Operations Director. Salary: £60,000 - £70,000 per annum.Job Description:The successful candidate will have at least 5 years' top-level vehicle technician...
-
Store Operations Director
2 weeks ago
Oxford, Oxfordshire, United Kingdom WHSmith Full timeAre you a motivated and experienced retail professional looking for a new challenge? Do you want to join a dynamic and forward-thinking company like WHSmith? If so, we are seeking an exceptional Store Operations Director to lead our Oxford store and inspire their team to deliver outstanding customer service and achieve business objectives.The successful...
-
Director of Autocentre Operations
3 weeks ago
Oxford, Oxfordshire, United Kingdom Mr Clutch Autocentres Full timeMr Clutch Autocentres is seeking a highly experienced and skilled Director of Autocentre Operations to join our senior management team. As a key leader, you will be responsible for overseeing the operations of our nationwide Autocentre network, ensuring that all sites are running efficiently and effectively. A salary of £70,000 - £90,000 per annum reflects...
-
Logistics Operations Director
4 weeks ago
Oxford, Oxfordshire, United Kingdom Line Up Aviation Full time**Job Title:** Logistics Operations Director**Company Overview:** Line Up Aviation is a leading player in the aviation sector, seeking an experienced Logistics Operations Director to lead our supply chain operations.**Salary:** £60,000 - £80,000 per annum**Job Description:Maintain accurate records for materials, certifications, and regulatory compliance...
-
Automotive Service Director
4 weeks ago
Oxford, Oxfordshire, United Kingdom Mr Clutch Autocentres Full time £15,000Do you have what it takes to become our next Automotive Service Director? We're seeking an experienced and ambitious individual to lead our Autocentre team and drive business growth.As an Automotive Service Director, you'll be responsible for overseeing daily operations, managing staff and developing strategies to improve customer satisfaction. With a...
-
Customer Service Director
4 weeks ago
Oxford, Oxfordshire, United Kingdom AccorHotel Full timeUnlock Your Potential in Our Boutique HotelMercure Oxford Hawkwell House Hotel is a stunning boutique hotel nestled in the charming village of Iffley, just a stone's throw from Oxford city centre. We're seeking a talented Front Office Manager to join our team and help us deliver exceptional guest experiences.About the RoleAs our next Front Office Manager,...
-
Commercial Operations Director
4 weeks ago
Oxford, Oxfordshire, United Kingdom Compass Group UK & Ireland Full time**Job Overview:** Commercial Operations DirectorWe are looking for an experienced Commercial Operations Director to join our team at Compass Group UK & Ireland. The successful candidate will be responsible for driving the hospitality operations to exceed customer requirements and reviewing business performance to ensure delivery of key financial...
-
Airport Operations Director
1 week ago
Oxford, Oxfordshire, United Kingdom Red Sky Personnel Ltd Full timeAirport Operations DirectorJob SummaryWe are seeking an experienced Airport Operations Director to lead the safe and efficient operation of London Oxford Airport. This is a critical role that requires strong leadership, technical expertise, and excellent communication skills.About UsAustin Fraser is a leading recruitment agency providing staffing solutions...
-
Operations Director
1 month ago
Oxford, Oxfordshire, United Kingdom Recruitment Revolution Full timeWe are seeking an experienced Operations Director to join our team. As the Head of Finance and Operations, you will oversee all financial and operational aspects of our business. This role requires a strategic, hands-on approach to ensure the smooth running of the business.">Oversee financial planning, budgeting, and forecastingManage cash flow and working...
-
Customer Experience Director
3 weeks ago
Oxford, Oxfordshire, United Kingdom Card Factory Full timeLocation: Headington">We are looking for a highly skilled professional to join our team as a Customer Experience Director. In this role, you will lead the way in delivering exceptional customer experiences and driving commercial growth in our stores.About the Role">You will be responsible for leading store teams in the absence of the Store Manager,...
-
Financial Operations Director
2 weeks ago
Oxford, Oxfordshire, United Kingdom Supremesearchspecialists Full timeFinancial Operations DirectorSupremesearchspecialists is seeking a Financial Operations Director to oversee the financial functions of our clients. As a senior member of our accounting services team, you will be responsible for ensuring the smooth operation of our clients' financial affairs.Key Responsibilities:Manage and supervise a team of accountants in...
-
Autocentre Operations Director
2 weeks ago
Oxford, Oxfordshire, United Kingdom Mr Clutch Autocentres Full timeJob Title: Autocentre Operations DirectorAbout the RoleMr Clutch Autocentres is seeking an experienced and dynamic professional to lead our autocentres in delivering exceptional customer service and driving business success.Key Responsibilities:Sales and Profitability - Drive sales and profitability across all branches within the regionStaff Development -...
-
Airport Operations Director
7 days ago
Oxford, Oxfordshire, United Kingdom Red Sky Personnel Full timeRed Sky Personnel is seeking an experienced Airport Operations Director to oversee the safe and efficient operation of London Oxford Airport.The ideal candidate will have a strong background in airport operations, management, and compliance. Key responsibilities include ensuring adherence to regulatory requirements, managing airside departments, and...
-
Customer Service Coordinator
4 weeks ago
Oxford, Oxfordshire, United Kingdom RME Consultants LTD Full timeCompany OverviewRME Consultants LTD is a reputable company based in Oxford, seeking a forward-thinking individual to fill the role of Customer Service Administrator.Key Responsibilities:We are looking for a skilled professional to manage client records, prepare invoices, and ensure necessary office supplies are stocked. The ideal candidate will also be...
-
Operational Director
4 weeks ago
Oxford, Oxfordshire, United Kingdom Illume Recruitment Full timeContract Catering Senior Operations ManagerWe are seeking a passionate and supportive Senior Operations Manager or Operations Director within the Contract Catering sector to take a strategic approach to their business, whilst ensuring they deliver a 5* service.The ideal candidate will have experience in leading teams to achieve outstanding results and be...
-
Maintenance Services Director
2 weeks ago
Oxford, Oxfordshire, United Kingdom Ad Warrior Full time £36,924 - £42,632Job Summary:We are looking for a highly skilled Maintenance Services Director to join our team at Ad Warrior. This is an exceptional opportunity to work in a fast-paced environment and take charge of our Centre's maintenance operations. As a Maintenance Services Director, you will be responsible for leading a team of maintenance professionals and ensuring...
-
Director of Operations
7 days ago
Oxford, Oxfordshire, United Kingdom Ovation Systems Ltd Full timeAbout the RoleWe are looking for a visionary and results-driven Managing Director to oversee overall operations at Ovation Systems Ltd. This is an excellent opportunity for an experienced leader to join a dynamic team and contribute to the company's continued success.As Managing Director, you will be responsible for managing the company's finances, including...