Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a key member of our customer service department, you will play a vital role in providing an exceptional experience for our customers.
Key ResponsibilitiesOur ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a passion for delivering outstanding customer service. Key responsibilities include:
- Handling inbound calls from customers, providing solutions to their queries, and resolving any issues in a timely and professional manner.
- Utilizing our in-house software systems to navigate customer information and provide personalized support.
- Collaborating with our team to ensure seamless customer service delivery.
- Continuously improving knowledge and skills to meet the evolving needs of our customers.
We offer a comprehensive training program, which includes onboarding, classroom learning, and coaching to ensure our new team members feel supported and confident in their role. As a Hastings Direct employee, you can expect:
- A competitive starting salary of £23,500 with opportunities for further salary progression.
- A benefits package, including up to 5% annual discretionary bonus.
- A modern, open-plan office environment with a relaxed and friendly atmosphere.
- A range of employee benefits, including 25 days holiday and bank holidays equivalent, tech scheme, cycle to work, health assessments, and skin check.
- Discounts and cashback with well-known retailers.
If you are a motivated and customer-focused individual looking for a new challenge, please click apply now to fill out our short application form. You will then receive a weblink to our online assessment, where you will experience a realistic job preview and showcase your skills and personality fit for our contact centre.
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