Customer Service Representative

4 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a key member of our customer service department, you will play a vital role in providing an exceptional experience for our customers.

Key Responsibilities

Our ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a passion for delivering outstanding customer service. Key responsibilities include:

  • Handling inbound calls from customers, providing solutions to their queries, and resolving any issues in a timely and professional manner.
  • Utilizing our in-house software systems to navigate customer information and provide personalized support.
  • Collaborating with our team to ensure seamless customer service delivery.
  • Continuously improving knowledge and skills to meet the evolving needs of our customers.
What We Offer

We offer a comprehensive training program, which includes onboarding, classroom learning, and coaching to ensure our new team members feel supported and confident in their role. As a Hastings Direct employee, you can expect:

  • A competitive starting salary of £23,500 with opportunities for further salary progression.
  • A benefits package, including up to 5% annual discretionary bonus.
  • A modern, open-plan office environment with a relaxed and friendly atmosphere.
  • A range of employee benefits, including 25 days holiday and bank holidays equivalent, tech scheme, cycle to work, health assessments, and skin check.
  • Discounts and cashback with well-known retailers.
How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, please click apply now to fill out our short application form. You will then receive a weblink to our online assessment, where you will experience a realistic job preview and showcase your skills and personality fit for our contact centre.



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