Customer Service Representative

4 weeks ago


Leicester, Leicester, United Kingdom Centrica Full time

We are Centrica, a family of brands revolutionising a cleaner, greener future. Our mission is to energise a greener, fairer future, and we're looking for a Customer Service Representative to join our team.

As a Customer Service Representative, you will be the first point of contact for our customers who have a fault with an appliance and need a repair. You will ask the right questions, listen carefully, and make effective decisions based on your findings.

The needs of the customer should be at the heart of everything you do. You will take the relevant steps to ensure we deliver against our promises.

Support your customers by providing amazing service, always with care and courage. Display consistent, effective, and strong customer service behaviours whilst meeting KPI's and delivering a positive customer experience.

We are looking for a passionate individual who wants to deliver first-class service for our customers, with a drive to making a real difference. You will need to gain a broad understanding of the customer businesses and their operations quickly and will be making an impact from the day you start your journey with us.

Hybrid Working – Mixture of Home and Office. Initially working from the office. Office based training up to 8 weeks. Hours - 37 hours. We're a 24/7 call Centre but we would expect hours to be between 8am – 6pm with potentially one in two weekends whilst you're on the apprentice scheme.

Salary - £17,595 then moving to £22,100 after 52 weeks. Bonus - up to 16% quarterly bonus. Start Date – Monday 2nd September 2024. Location – Leicester (LE19 1SZ).

Key Responsibilities:

  • You'll be working on our Home Service Team as the first point of contact for our customers who have a fault with an appliance and need a repair.
  • You will ask the right questions, listen carefully, and make effective decisions based on your findings.
  • The needs of the customer should be at the heart of everything you do. You will take the relevant steps to ensure we deliver against our promises.
  • Support your customers by providing amazing service, always with care and courage.
  • Display consistent, effective, and strong customer service behaviours whilst meeting KPI's and delivering a positive customer experience.
  • Identify and create opportunities to add value, promoting all the great products and offers we have for our customers.

Requirements:

  • A passion and motivation for first-class service for our customers, with a drive to making a real difference.
  • An ability to identify and create opportunities to add value, promoting all the great products and offers we have for our customers.
  • A strong and demonstrable desire to build a career in customer service.
  • Demonstrate confidence in effectively solving problems and escalating any issues or process improvements to the wider business areas.
  • Eager to learn new skills and drive to succeed.
  • Clear written and verbal communication skills.
  • A self-motivated and pro-active attitude.
  • Comfortable with Microsoft Office systems.
  • A high level of creativity and problem-solving capabilities.

What We Offer:

  • Hybrid Working – Mixture of Home and Office. Initially working from the office.
  • Office based training up to 8 weeks.
  • Hours - 37 hours. We're a 24/7 call Centre but we would expect hours to be between 8am – 6pm with potentially one in two weekends whilst you're on the apprentice scheme.
  • Salary - £17,595 then moving to £22,100 after 52 weeks.
  • Bonus - up to 16% quarterly bonus.


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our policyholders, addressing their queries and concerns in a professional and courteous manner.Key Responsibilities:Respond...


  • Leicester, Leicester, United Kingdom Pertemps Bond Full time

    Job Title: Customer Service RepresentativeAt Pertemps Bond, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Call Centre, you will be the first point of contact for our customers, dealing with their orders and requests.Key Responsibilities:• Communicate effectively with customers via phone and email•...


  • Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Otis. As a Customer Service Representative, you will be the primary interface between our internal and external customers, providing exceptional service and support to ensure customer satisfaction.Key ResponsibilitiesReceive and adjudicate emergency breakdown...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Hastings Direct. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, ensuring that our customers are satisfied with their policy renewals.Key Responsibilities:Explain policy changes and quotes to...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    OverviewHastings Direct is a leading provider of insurance and financial services, committed to delivering exceptional customer experiences. Our team is dedicated to making a positive impact on our customers' lives, and we're seeking a skilled Part Time Customer Support Representative to join our busy contact centre.


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for understanding customer needs and providing tailored solutions? We're seeking a skilled Customer Service Representative to join our team at Hastings Direct.Key Responsibilities:Handle inbound chats from customers regarding policy...


  • Leicester, Leicester, United Kingdom Severn Trent Full time

    About YouWe are looking for a Customer Service Representative to join our team at Severn Trent.You will be working in our contact centre in Leicester, and will be responsible for delivering exceptional customer service to our customers.As a Customer Service Representative, you will be the first point of contact for many of our customers, and will be...


  • Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

    About the RoleAt Otis, we're shaping the future of urban mobilityWe're seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary interface between our internal and external customers.Key ResponsibilitiesReceive and adjudicate emergency breakdown callsEnsure all customer and mechanic...


  • Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Otis. As a Customer Service Representative, you will be the primary interface between our internal and external customers, providing exceptional service and support to ensure customer satisfaction.Key ResponsibilitiesReceive and adjudicate emergency breakdown...


  • Leicester, Leicester, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Leicester is seeking a Customer Service Representative to join our fast-paced team. As a key member of our team, you'll deliver exceptional customer service and support, while contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the operational...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Representative. As a key member of our team, you will be responsible for handling inbound calls from customers, providing exceptional service, and resolving customer queries in a professional and timely manner.Key...


  • Leicester, Leicester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Leicester, UK.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues efficiently and escalate when necessary.Process customer...


  • Leicester, Leicester, United Kingdom Pertemps Bond Full time

    Job Title: Call Centre AdvisorJob Description:Pertemps Bond is seeking a Customer Service Representative to join our team. As a Call Centre Advisor, you will be the first point of contact for customers dealing with their orders and requests.Key Responsibilities:• Communicate effectively with customers via phone and email• Respond to customer enquiries...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Delivering Exceptional Customer ServiceWe are seeking a skilled Customer Service Representative to join our Hastings Direct team. As a Customer Service Representative, you will be the first point of contact for our customers, providing a high level of service and support to ensure their needs are met.Key Responsibilities:Provide exceptional customer service...


  • Leicester, Leicester, United Kingdom Aptean Full time

    Aptean is seeking a Customer Service Representative to join our team in Enderby, UK. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing timely support to our clients.About the RoleYou will serve as the primary point of contact for customer service inquiries, ensuring prompt and...


  • Leicester, Leicester, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries and resolving issues efficiently.Providing accurate product information and answering customer queries.Escalating complex issues to senior team members when necessary.Collaborating with internal...


  • Leicester, Leicester, United Kingdom Markerstudy Group Full time

    Customer Service OpportunityWe are seeking a Customer Service Representative to join our team at Markerstudy Group in Leicester. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Leicester, Leicester, United Kingdom Flogas Full time

    At Flogas, we are committed to delivering exceptional customer service and experience.We are seeking a highly skilled Customer Service Representative to join our team in Leicester (Syston).About the RoleThis is an exciting opportunity for a motivated and enthusiastic individual to work as part of our Emergency Team, providing timely and efficient support to...


  • Leicester, Leicester, United Kingdom Cadent Gas Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Cadent Gas. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers.Key Responsibilities:Manage customer telephone contact for core query resolutionOperate office systems and equipment,...


  • Leicester, Leicester, United Kingdom Next Full time

    About the Role:We’re looking for a highly motivated Customer Service Representative to join our Retail Customer Escalations Team. As a Complaint Handler, you will take responsibility for investigating customer complaints, liaising with various areas within the business to achieve a resolution within agreed timescales.Key Responsibilities:Build strong...