Customer Service Representative
4 weeks ago
We are Centrica, a family of brands revolutionising a cleaner, greener future. Our mission is to energise a greener, fairer future, and we're looking for a Customer Service Representative to join our team.
As a Customer Service Representative, you will be the first point of contact for our customers who have a fault with an appliance and need a repair. You will ask the right questions, listen carefully, and make effective decisions based on your findings.
The needs of the customer should be at the heart of everything you do. You will take the relevant steps to ensure we deliver against our promises.
Support your customers by providing amazing service, always with care and courage. Display consistent, effective, and strong customer service behaviours whilst meeting KPI's and delivering a positive customer experience.
We are looking for a passionate individual who wants to deliver first-class service for our customers, with a drive to making a real difference. You will need to gain a broad understanding of the customer businesses and their operations quickly and will be making an impact from the day you start your journey with us.
Hybrid Working – Mixture of Home and Office. Initially working from the office. Office based training up to 8 weeks. Hours - 37 hours. We're a 24/7 call Centre but we would expect hours to be between 8am – 6pm with potentially one in two weekends whilst you're on the apprentice scheme.
Salary - £17,595 then moving to £22,100 after 52 weeks. Bonus - up to 16% quarterly bonus. Start Date – Monday 2nd September 2024. Location – Leicester (LE19 1SZ).
Key Responsibilities:
- You'll be working on our Home Service Team as the first point of contact for our customers who have a fault with an appliance and need a repair.
- You will ask the right questions, listen carefully, and make effective decisions based on your findings.
- The needs of the customer should be at the heart of everything you do. You will take the relevant steps to ensure we deliver against our promises.
- Support your customers by providing amazing service, always with care and courage.
- Display consistent, effective, and strong customer service behaviours whilst meeting KPI's and delivering a positive customer experience.
- Identify and create opportunities to add value, promoting all the great products and offers we have for our customers.
Requirements:
- A passion and motivation for first-class service for our customers, with a drive to making a real difference.
- An ability to identify and create opportunities to add value, promoting all the great products and offers we have for our customers.
- A strong and demonstrable desire to build a career in customer service.
- Demonstrate confidence in effectively solving problems and escalating any issues or process improvements to the wider business areas.
- Eager to learn new skills and drive to succeed.
- Clear written and verbal communication skills.
- A self-motivated and pro-active attitude.
- Comfortable with Microsoft Office systems.
- A high level of creativity and problem-solving capabilities.
What We Offer:
- Hybrid Working – Mixture of Home and Office. Initially working from the office.
- Office based training up to 8 weeks.
- Hours - 37 hours. We're a 24/7 call Centre but we would expect hours to be between 8am – 6pm with potentially one in two weekends whilst you're on the apprentice scheme.
- Salary - £17,595 then moving to £22,100 after 52 weeks.
- Bonus - up to 16% quarterly bonus.
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