Community Home Manager
21 hours ago
Becoming a Community Home Manager at Bromford offers an exciting opportunity to make a meaningful impact on the lives of our customers. As part of our team, you will be responsible for independently managing a patch of around two hundred homes in Lichfield and nearby areas.
Your primary goal is to ensure that properties are well-maintained, raise awareness among customers about their responsibilities, and provide coaching and guidance to support vulnerable individuals.
Key responsibilities include managing tenancy sign-ups, changes, addressing anti-social behaviour, safeguarding, court work, and evictions when necessary. You will adopt a holistic customer approach, building positive relationships within the local community, to create a lasting impact on our customers' lives.
You will work closely with our maintenance and lettings teams to effectively allocate empty homes and manage customer expectations regarding repairs. Your role requires you to escalate property maintenance issues and maintain open communication channels.
To succeed in this position, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who can handle difficult conversations with empathy and professionalism.
We offer a full-time, 12-month Fixed Term Contract and require an enhanced DBS check. This role comes with regular home working opportunities. We are looking for someone who:
- Has experience working in a customer-facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient, doing what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating, and relationship-building skills
- Will be a great ambassador for Bromford
- Has access to a vehicle and a full driving licence
The estimated annual salary for this role is around £35,000-£45,000, depending on experience. If you're ready to grow your career with us, we encourage you to apply today.
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Community Homes Manager
2 days ago
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