Residential Community Coach

3 weeks ago


Lichfield, Staffordshire, United Kingdom Bromford Full time
Residential Community Coach Position
Bromford is seeking an experienced Residential Community Coach to join our team. As a key member of our community, you will be responsible for ensuring the well-being and satisfaction of our customers through effective coaching and guidance.

The ideal candidate will have a proven track record in customer-facing roles, with experience in housing management or related fields. A strong understanding of customer needs and expectations is essential, as is the ability to build positive relationships within the local community.

In this role, you will work independently to manage a patch of approximately 200 homes, including new builds and traditional properties. Your responsibilities will include property maintenance, raising awareness of customer responsibilities, and providing coaching and guidance to support vulnerable customers.

Key performance indicators will include achieving performance targets, maximizing customer satisfaction, and maintaining a reputation for excellent influencing, negotiating, and relationship-building skills.

A driving licence and access to a vehicle are required for this position. Previous experience in roles such as housing manager, housing officer, neighbourhood manager, or tenancy officer is desirable but not essential.

This is a full-time, 12-month fixed-term contract position. Regular home working is available. The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.

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