Patch Coach
1 week ago
As a Patch Coach at Bromford, you will play a pivotal role in ensuring the quality of life for our customers residing in over two hundred homes across the Lichfield area.
Your primary responsibility will be to proactively manage a specific geographic patch by maintaining property standards, promoting tenant awareness of their duties, and offering bespoke guidance and coaching to support vulnerable individuals.
This role demands daily tasks like handling tenancy applications, alterations, addressing antisocial behavior, implementing safeguarding measures, representing clients in court, and facilitating evictions when necessary. By adopting a comprehensive customer-centric approach, you will cultivate robust relationships within the community to deliver a lasting impact on our customers' lives.
You will collaborate closely with our maintenance and leasing teams to efficiently allocate vacant homes and manage client expectations regarding maintenance and repairs. Prompt escalation of maintenance issues while maintaining clear communication channels is essential.
To excel in this position, you should genuinely care about people, demonstrate resilience, and possess experience managing a diverse and demanding workload. Strong communicators who can navigate complex conversations with empathy and professionalism will thrive in this environment.
We offer a 12-month fixed-term contract, allowing for regular remote work. An enhanced DBS check is mandatory. We seek a candidate who:
- Brings extensive experience working in customer-facing roles, preferably within housing management
- Fosters high-performing teams by striving to meet or exceed performance targets and boosting customer satisfaction
- Embodies resilience and a growth mindset, capable of adapting to changing circumstances and seeking solutions to complex challenges
- Demonstrates exceptional interpersonal skills, including active listening, conflict resolution, and empowering others through coaching
- Possesses outstanding influencing, negotiation, and relationship-building skills, consistently delivering results-driven outcomes
- Serves as an exemplary company ambassador
- Holds a valid driver's license and dependable transportation
The estimated annual salary for this role is £35,000-£45,000, depending on experience. If you're eager to develop your professional journey with us, we welcome your application.
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