Neighbourhood Support Specialist

3 weeks ago


Lichfield, United Kingdom Bromford Full time
Job Description

Bromford is seeking a highly motivated and experienced individual to fill the role of Neighbourhood Coach. The successful candidate will be responsible for managing a patch of homes, ensuring properties are well-maintained and providing coaching and guidance to support vulnerable customers.

This role involves managing tenancy sign-ups, changes, addressing anti-social behaviour, safeguarding, court work, and evictions where necessary. You will have a holistic customer approach, building positive relationships within the local community.

You will also work closely with our maintenance and lettings teams to effectively allocate empty homes and manage customer expectations regarding repairs.

This role offers a competitive salary of £27,000 - £31,000 per annum, depending on experience, plus benefits.

Key Responsibilities:

  • Managing tenancy sign-ups, changes, and allocations
  • Addressing anti-social behaviour and safeguarding concerns
  • Working with maintenance and lettings teams to allocate empty homes and manage repairs
  • Building positive relationships with customers and the local community

Requirements:

  • Experience working in a customer-facing role, ideally within housing management
  • Strives to achieve performance targets, maximising customer satisfaction
  • Tenacious and resilient, able to do what it takes to achieve the right outcome
  • Ability to coach and see the best in people
  • First-rate influencing, negotiating, and relationship-building skills
  • A reputation for being a great ambassador for Bromford
  • Access to a vehicle and a full driving licence


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