Community Services Manager
3 weeks ago
We are seeking a Community Services Manager to join our team at Bromford. The successful candidate will be responsible for delivering high-quality customer service, ensuring that customers receive the support they need to maintain their homes.
The ideal candidate will have experience working in a community-facing role, preferably within housing management, and possess the ability to build strong relationships with local services.
Key Responsibilities- Manage a portfolio of properties, ensuring they are well maintained and that customers are aware of their responsibilities
- Work closely with maintenance and lettings teams to allocate empty homes and manage customer expectations around repairs
- Escalate property maintenance issues and ensure effective resolution
- Experience working in a community-facing role, ideally within housing management
- Tenacious and resilient, able to achieve performance targets and maximise customer satisfaction
- Ability to coach and see the best in people
- First-rate influencing, negotiating, and relationship-building skills
- Access to a vehicle and a full driving licence
The successful candidate will work from our Lichfield office, with regular travel to surrounding areas required. Regular home working is available.
Salary: £25,000 - £30,000 per annum, depending on experience.
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