
IT Service Delivery Manager
7 hours ago
We are seeking an experienced IT Service Manager to lead our IT Support Team and drive the development of our IT strategy. The ideal candidate will have a strong background in IT management, excellent leadership skills, and the ability to cultivate partnerships with key vendors.
Salary: £60,000 - £80,000 per annum
Key Responsibilities:
- Oversee the daily operations of the IT Support Team, ensuring efficient management and service delivery.
- Cultivate and strengthen partnerships with the IT Managed Service Provider and other strategic vendors.
- Lead the implementation and execution of all IT infrastructure change projects.
- Develop and enforce IT and cybersecurity processes to safeguard the business, enhance resilience, and maintain compliance with relevant standards and regulations.
- Continuously enhance the end-user experience, driving satisfaction and efficiency.
Requirements:
- A minimum of 2 years of experience in IT management.
- Previous experience in a technical, user-facing IT role.
- ITIL Certification.
- Proficiency with current Microsoft Windows operating systems for both desktops and servers.
- Expertise in Microsoft 365, Azure, Intune, Teams, and Entral ID/Active Directory administration, as well as other Microsoft products.
- Proven experience in managing cybersecurity practices to align with best practices.
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