Hotel Reservation Team Member

6 days ago


West Row, Suffolk, United Kingdom Ashdown Park Full time

About Ashdown Park Hotel

Ashdown Park Hotel is a dynamic and friendly hotel part of the Elite Hotel Group, offering exceptional guest service standards. We are seeking an experienced Reservationist to join our team, ensuring seamless guest room bookings and dinner reservations using our Property Management System called Opera.

The successful candidate will have excellent communication skills, be knowledgeable about our facilities, and confident in promoting them to guests. Key responsibilities include responding to incoming reservation calls, emails, and online business inquiries, as well as maintaining accurate customer databases.

Key Responsibilities:

  • To provide exceptional levels of customer service and support for guests and colleagues alike
  • To secure direct business by promptly and professionally answering incoming reservation calls
  • To convert online business into sales and revenue through effective communication and negotiation
  • To maintain up-to-date knowledge of our competitor's facilities and special promotions
  • To work collaboratively with the reception team and conference office to ensure seamless guest experiences

Requirements:

  • Proven experience as a Receptionist or hotel Reservationist, with a passion for delivering exceptional customer experiences
  • Excellent communication, interpersonal, and problem-solving skills
  • Strong administration, organisation, IT skills (Word, Excel), and attention to detail
  • Ability to respond positively to targets and contribute to achieving business objectives
  • A resilient and confident telephone manner, with the ability to work effectively under pressure

Additional Information:

Please note that due to our rural location, you will need your own transport to commute to work.

Estimated Salary Range: £25,000 - £30,000 per annum, depending on experience and qualifications.



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