Night Porter

3 weeks ago


West Row, Suffolk, United Kingdom Elite Hotels Full time

About the Role:

We are seeking a highly skilled and experienced Night Porter to join our team at Ashdown Park Hotel & Country Club. As a Night Porter, you will be responsible for ensuring the smooth running of the front office, including reception, car parking areas, and luggage handling.

Key Responsibilities:

  • To greet and assist guests arriving and leaving the building in a professional and courteous manner.
  • To oversee the car parking areas, organise car valeting, reserve parking spaces, and ensure car keys are stored securely and accessibly.
  • To handle and store luggage on arrival and departure in a efficient and proactive manner.
  • To provide information regarding transport, entertainment, and leisure available locally to guests.
  • To be aware of all in-house activities, conferences, and functions taking place in the hotel each evening/night.
  • To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed.
  • To deputise for Housekeeping, Food and Beverage, and Kitchen Department as per agreed standards.

Requirements:

  • To provide a warm and friendly welcome to all guests.
  • To have an excellent command of the English language, both verbal and written.
  • To possess outstanding communication skills.
  • To be computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems.
  • To demonstrate a clear understanding of the highest level of customer service.
  • To be willing to work on your own initiative as well as part of a team when required.
  • To have good attention to detail.

About Us:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. We offer our guests a complete experience, including an award-winning 4 red star Hotel, fine dining, and a fully equipped Country Club and Spa.

Benefits:

  • Generous share of the monthly Service Charge.
  • Career development with accredited training providers.
  • Enhanced holiday programme and reward scheme for long service.
  • Employee Assistance Programme - Hospitality Action.
  • Meals provided by our talented kitchen team.
  • Free parking.
  • Generous 'Refer a Friend' bounty incentive.
  • Recognition awards for exceptional customer service.
  • Discounts available for spa treatments and food and beverage.
  • Uniform provided.
  • Smart Pension Scheme linked to Smart Rewards.
  • Access to Wagestream.

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