Night Porter
3 weeks ago
Key Responsibilities:
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
- To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
- To act in a pro-active and efficient way when handling and storing luggage on arrival and departure.
- To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
- To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night.
- To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
- To ensure the hotel's promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
Night Porter Key Attributes:
- To provide a warm, friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times.
- Have an excellent command of the English language both verbal and written.
- Outstanding communication skills.
- Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems.
- Able to demonstrate a clear understanding of the highest level of customer service.
- Willing to work on your own initiative as well as part of a team when required.
- Good attention to detail.
- Previous experience in a similar role and comfortable carrying out night audits would be desired.
- Keen to learn about the local area and hotel product knowledge.
About the Role:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award-winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why Work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.
Benefits:
- Generous share of the monthly Service Charge.
- Career development with accredited training providers.
- Enhanced holiday programme & reward scheme for long service.
- Employee Assistance Programme - Hospitality Action.
- Meals provided by our talented kitchen team.
- We have plenty of free parking.
- Generous 'Refer a Friend' bounty incentive.
- We also have amazing recognition awards for exceptional customer service.
- Reduced price stays in all of our hotels after successful completion of probation period.
- Discounts available for spa treatments and for food and beverage.
- Uniform provided.
- Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts.
- Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
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