Customer Service Team Lead

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full time
Job Description

Job Title: Customer Service Team Lead

Job Type: Full-time

Company: Ascendant Recruitment

Location: Milton Keynes

Job Category: Customer Service

Job Description:

We are seeking an experienced Customer Service Team Lead to join our team at Ascendant Recruitment. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support as needed.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and make recommendations for process improvements.
  • Collaborate with other departments to ensure seamless customer service delivery.
  • Develop and maintain relationships with clients to ensure their needs are met.
  • Provide coaching and training to customer service representatives to improve their skills and knowledge.
  • Conduct regular team meetings and provide feedback to team members.
  • Identify and implement opportunities for process improvements to increase efficiency and productivity.

Requirements:

  • Proven experience in a customer service leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make recommendations for process improvements.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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