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Customer Service Team Lead
2 months ago
Allica Bank is a leading financial technology company that provides innovative banking solutions to established SMEs. Our mission is to help these businesses thrive by offering a range of financial products and services.
Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities- Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they are equipped to handle customer inquiries and issues.
- Performance Management: Monitor team performance and provide regular feedback to team members to help them improve their skills and knowledge.
- Customer Service: Ensure that our customers receive exceptional service and that their issues are resolved in a timely and professional manner.
- Process Improvement: Identify areas for process improvement and implement changes to ensure that our operations are efficient and effective.
- Training and Development: Provide training and development opportunities to team members to help them improve their skills and knowledge.
- Communication: Communicate effectively with team members, customers, and other stakeholders to ensure that everyone is informed and up-to-date.
- Experience: Proven experience in a customer service leadership role, preferably in a financial services company.
- Skills: Excellent communication and leadership skills, with the ability to motivate and inspire team members.
- Knowledge: In-depth knowledge of customer service principles and practices, with the ability to apply this knowledge in a fast-paced environment.
- Education: Bachelor's degree in a relevant field, such as business administration or customer service.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team Environment: A collaborative and supportive team environment.
- Flexible Working Arrangements: Flexible working arrangements to support work-life balance.
