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Customer Service Team Lead

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Mixxos Group Full time

We are excited to share an exciting opportunity with a reputable company, the Mixxos Group, who are looking for a team leader to join one of their teams. In this role, you will work with the team supervisor to support the day-to-day operations and ensure the small but effective team is performing at its best.

The ideal candidate will have some leadership experience and be commercially astute, with a strong understanding of business operations and customer service principles.

Key Responsibilities:

  • Deliver consistent first-class service to clients and members
  • Be a role model for the team and respond to high volumes of enquiries
  • Manage and resolve escalated complaints from the team
  • Motivate and manage the team to achieve targets and goals
  • Consistent quality checking and feedback, working within a structured framework
  • Create and manage a daily staff rota to determine who is covering the different channels where clients can leave enquiries

Key Skills:

  • Previous leadership experience of a small team (desirable)
  • Commercial/Business acumen
  • Exceptional customer service
  • Organised
  • Attention to detail
  • Excellent communication skills

Benefits:

  • 24 days annual leave + bank holidays
  • 35-hour week
  • Hybrid working after training