Service Delivery Manager Lead
3 weeks ago
We are currently seeking an experienced Service Delivery Manager to manage the Facilities Management service offer at a leading educational institution in Kent.
Key Responsibilities:- Management and monitoring of all self-delivery and subcontractors
- To ensure that SLA's and KPI's are being delivered to the required contract standard
- To conduct contractual and ad-hoc auditing and monitoring of all services delivered to ensure required standards and internal compliance levels are being met
- To produce accurate, timely and relevant information to ensure all internal and client reporting is completed within contractual timescales
- Management of subcontractors and Sodexo self-delivery for Hard FM and reactive maintenance
- Management of Sodexo site services team
- Build solid relationship with the client and other stakeholders
- Attend meetings with stakeholders to monitor and improve service delivery
- Previous experience of management of FM teams and contractors
- Demonstrable experience and/or qualification in building services
- Ability to lead and influence change
- Ability to interpret and utilise financial and commercial information
- Customer-facing attitude and excellent team building and people management skills
- Excellent communication skills with the mental agility to 'think on feet' and provide convincing practical solutions
- Strong analytical skills and attention to detail
- Self-motivated and able to work on own initiative within a team environment
- Intelligent approach to performance monitoring including relevant experience and use of CAFM systems
- Resilience when dealing with difficult and challenging people and complex situations
- Proficient IT skills, including Excel, Word & Microsoft Office
- Hold a minimum of a current IOSH or equivalent H&S certification
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Client Service Delivery Manager
4 weeks ago
London, Greater London, United Kingdom Service Care Solutions Full timeJob Title: Client Service Delivery ManagerLocation: N1 Islington and W6 HammersmithContract: Temporary OngoingHours: Full-Time (Monday to Friday, 9 AM - 5 PM)Rate: £20.60 per hour UmbrellaAbout the Job:The Client Service Delivery Manager will play a key role in delivering excellent service to our clients. This includes coordinating repairs, managing...
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Service Delivery Lead
4 weeks ago
London, Greater London, United Kingdom Social Interest Group Full timeJob Title: Service Delivery LeadWe are looking for an experienced and dedicated Service Delivery Lead to step into the role of Service Manager for a period of 9 months. The successful candidate will be responsible for overseeing the day-to-day operations of our service, ensuring that we continue to deliver high-quality support to our clients.About the...
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Head of Digital Service Delivery
4 weeks ago
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IT Service Delivery Lead
4 weeks ago
London, Greater London, United Kingdom CV Library Full timeJob Title: IT Service Delivery LeadWe are seeking a highly experienced IT Service Delivery Lead to join our team at CV Library.This is an exciting opportunity to take on a challenging role, where you will serve as the vital link between IT and business stakeholders, managing relationships to ensure smooth delivery of IT services. With a focus on performance,...
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Shift Lead
1 month ago
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Service Delivery Lead
3 weeks ago
London, Greater London, United Kingdom G4S Business Unit:US Youth Services Full timeAre you an ambitious professional looking for a new challenge? Do you have experience in FM Services facilities management methods, systems, and safety requirements? We are seeking a skilled Service Delivery Lead to join our team at G4S Business Unit:US Youth Services.As an Account Growth Specialist, you will be responsible for delivering the LiftCo contract...
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Deliveries and Collections Specialist
3 weeks ago
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Service Delivery Lead
1 month ago
London, Greater London, United Kingdom PRS Full timeJob Title: Assistant Operations ManagerWe are seeking a highly skilled and experienced Assistant Operations Manager to join our team at PRS. The successful candidate will have a proven track record of delivering high-quality service delivery, with excellent communication and problem-solving skills.About the Role:This role is responsible for ensuring the...
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Deliveries Specialist
4 weeks ago
London, Greater London, United Kingdom DX Delivery Full timeDX Delivery is seeking a skilled Deliveries Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our clients by transporting their products safely and efficiently to their required premises.">Key Skills and Qualifications:">Proven track record of driving 3.5t vehicles in a...
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Service Delivery Lead
4 weeks ago
London, Greater London, United Kingdom Social Interest Group Full timeJob SummaryThis is a challenging and rewarding role for a highly motivated and organized individual who wants to make a real difference in their career. As a Service Manager at Social Interest Group, you will be responsible for leading a team of service delivery professionals to deliver outstanding results.You will work closely with stakeholders to develop...
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Service Delivery Manager Lead
4 weeks ago
London, Greater London, United Kingdom Imperial College Healthcare NHS Trust Full timeJob DescriptionWe are seeking a skilled Service Delivery Manager to join our team at Imperial College Healthcare NHS Trust. In this role, you will be responsible for leading the delivery of high-quality patient care and services within our organization.About the RoleThe successful candidate will have a degree-level education or equivalent experience, with a...
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Service Delivery Lead
1 month ago
London, Greater London, United Kingdom Magic Life UK Limited Full timeAbout the RoleThe Service Delivery Lead will be responsible for managing a team of staff, developing service plans, and ensuring compliance with contractual and regulatory requirements.
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IT Service Delivery Lead
4 weeks ago
London, Greater London, United Kingdom Hyerhub (formerly Hubbado) Full timeJob Title: IT Service Delivery LeadWe are seeking an experienced IT Service Delivery Lead to oversee the implementation of ServiceNow, a cutting-edge IT service management platform at Hyerhub (formerly Hubbado).The ideal candidate will have expertise in managing large-scale projects and working with cross-functional teams. This is a three-month contract...
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Freight Delivery Coordinator
3 weeks ago
London, Greater London, United Kingdom DX Delivery Full timeBecome a key member of our team as a Freight Delivery Coordinator and play a vital role in delivering exceptional customer service to customers' premises as part of a multi-drop delivery route.Key ResponsibilitiesTransport goods safely to customers' premises, adhering to our high standards of customer service.Conduct daily vehicle checks to ensure defects...
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Service Delivery Coordinator
4 weeks ago
London, Greater London, United Kingdom Confederation of Service Charities Full timeAbout the PositionWe are seeking a Service Delivery Coordinator to support our Account Managers and Head of Client Services in managing key client accounts.You will work closely with internal teams to ensure smooth project delivery, maintaining excellent communication with clients and identifying opportunities for growth within our accounts.Client...
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Service Delivery Manager Lead
4 weeks ago
London, Greater London, United Kingdom Areti Group | B Corp™ Full time £45,000 - £60,000About the Role:We are seeking a skilled Service Delivery Manager to oversee our third-party vendor relationships and ensure seamless service delivery for our finance team and CRM/ERP systems.This is an exciting opportunity for a highly motivated individual to join Areti Group | B Corp™ as a Senior Service Delivery Manager. As a key member of our team, you...
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Service Delivery Lead
4 weeks ago
London, Greater London, United Kingdom ALOIS Solutions Full timeJob Description:We are seeking a seasoned Service Delivery Manager to lead our software development and change initiatives. The successful candidate will have a strong track record of managing large system implementation projects, with experience in tools like Selenium, Jenkins, Azure DevOps, GIT, Bugzilla, JIRA, Elementool, TFS & MTM. They will be...
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Project Delivery Specialist
4 weeks ago
London, Greater London, United Kingdom Program Manager, EMEAAPAC Full timeLewis Hamilton may not be the best pilot but London Stansted Airport has remained one of the most popular airports globally since it opened in 1948. As part of MAG, the largest UK-owned airport operator group, it employs approximately 11,600 people and generates a revenue of about £7 billion yearly.Job DescriptionThe Construction Manager role at MAG...
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Service Delivery Lead
4 weeks ago
London, Greater London, United Kingdom Michael Page Technology Full time**Job Summary**We are looking for an experienced Service Delivery Lead to join our team at Michael Page Technology. The successful candidate will have prior experience in a similar role and possess ITIL practitioner level expertise.As a key member of our IT Production team, you will be responsible for overseeing support services and ITIL processes, including...
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Service Delivery Lead
4 weeks ago
London, Greater London, United Kingdom Clearwater People Solutions Ltd Full timeJob DescriptionWe are looking for a highly skilled and experienced Field Service Team Lead to join our client's team on a permanent basis. As a Field Service Team Lead, you will be responsible for leading a team of engineers to deliver exceptional service to our clients.The key responsibilities of this role include:Leading and managing a team of field...