Night Front Desk Supervisor
3 weeks ago
About Four Seasons:
At Four Seasons, we believe in creating exceptional experiences for our guests, residents, and partners. Our team members around the world strive to deliver luxury with genuine heart, recognizing a familiar face, welcoming a new one, and treating everyone with respect.
About the role:
As a Night Front Desk Supervisor, you will lead the team during shift, welcoming and registering guests, explaining accommodations, and establishing credit or payment methods. You will respond to, handle, and resolve a wide variety of guest requests, accurately assessing their needs and adding personal recommendations and touches.
Key responsibilities:
- Welcome and register guests, explaining hotel accommodations and establishing payment methods.
- Respond to and resolve guest requests, accurately assessing their needs and adding personal touches.
- Lead the team during shift, ensuring seamless service and high standards.
What we offer:
- A competitive salary package, including hotel service charge and salary.
- A bonus through our profit share plan, up to 5% of your salary per annum.
- Excellent training and career development opportunities.
- Up to 20 complimentary nights at any Four Seasons hotel or resort around the world, with years of service.
- Free meals at Zest while on duty, including fruits, coffee/tea, and ice cream available throughout the day.
- Holiday entitlement increases with years of service, up to 33 days off.
- Free life insurance while on duty.
- Opportunities to build a successful career with global potential.
- Season ticket loan and cycle to work scheme.
- Free uniform dry cleaning available.
- Employee experience, including annual themed employee party and social, charitable, and sporting events throughout the year.
- Access to Wagestream, a salary advance benefit.
- Employee recognition programs.
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