Customer Service Specialist
4 hours ago
Job Title: Customer Service Specialist
About the Role:
We are seeking a skilled Customer Service Specialist to join our team at The Recruitment Co. in Taunton. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support via email and telephone.
Key Responsibilities:
- Provide timely and professional responses to customer inquiries via email and telephone.
- Manage customer tickets on our Freshdesk platform, ensuring resolution within agreed SLAs.
- Process orders and manage data on Orderwise software.
- Liaise with internal departments and hauliers to resolve delivery issues.
- Perform day-to-day administrative tasks and contribute to the growth and development of our team.
Requirements:
- Previous customer service experience is preferred but not essential as we provide full training.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in using Freshdesk and Orderwise software.
What We Offer:
- A competitive salary of £23,400 per annum.
- 28 days holiday per annum (including Bank Holidays).
- Pension scheme.
- Real Living Wage Employer.
- Health Assured Program to support personal wellbeing.
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