Customer Experience Specialist
3 days ago
Are you passionate about delivering outstanding customer experiences?
We are seeking a highly motivated Customer Experience Specialist to join our team at The Recruitment Co., working closely with clients across the region.
Role Summary:
In this key role, you will provide frontline support to customers, resolving queries and concerns in a timely and professional manner. Your excellent communication skills and problem-solving abilities will enable you to build strong relationships with clients and colleagues alike.
Main Responsibilities:
- Respond to customer emails and phone calls in a friendly and helpful manner.
- Collaborate with internal teams to resolve complex customer issues.
- Process orders and maintain accurate records on Orderwise software.
- Develop and maintain a deep understanding of our products and services to provide informed advice to customers.
- Contribute to the development of processes and procedures to improve customer satisfaction and experience.
What We Offer:
- A competitive salary of £23,400 per annum.
- 28 days holiday per annum (including Bank Holidays).
- Pension Scheme.
- Health Assured Program.
- Regular product training and professional development opportunities.
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