Customer Experience Specialist

3 days ago


Taunton, Somerset, United Kingdom The Recruitment Co. Full time
Job Overview:

Are you passionate about delivering outstanding customer experiences?

We are seeking a highly motivated Customer Experience Specialist to join our team at The Recruitment Co., working closely with clients across the region.

Role Summary:

In this key role, you will provide frontline support to customers, resolving queries and concerns in a timely and professional manner. Your excellent communication skills and problem-solving abilities will enable you to build strong relationships with clients and colleagues alike.

Main Responsibilities:
  • Respond to customer emails and phone calls in a friendly and helpful manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Process orders and maintain accurate records on Orderwise software.
  • Develop and maintain a deep understanding of our products and services to provide informed advice to customers.
  • Contribute to the development of processes and procedures to improve customer satisfaction and experience.

What We Offer:
  • A competitive salary of £23,400 per annum.
  • 28 days holiday per annum (including Bank Holidays).
  • Pension Scheme.
  • Health Assured Program.
  • Regular product training and professional development opportunities.


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