Customer Service Professional

3 weeks ago


Taunton, Somerset, United Kingdom The Recruitment Co. Full time

At The Recruitment Co., we are seeking a talented Customer Service Professional to join our team in Taunton. As a key member of our organisation, you will be the primary point of contact for customers, liaising with internal departments to ensure seamless order-to-cash processes.

About the Role

The position of Customer Service Professional is crucial to our success, requiring strong communication skills and attention to detail. Your responsibilities will include:

  • Providing exceptional customer service via email and telephone, responding promptly to queries and resolving issues efficiently.
  • Managing customer tickets within Service Level Agreements (SLAs) using Freshdesk.
  • Processing orders and maintaining data accuracy in Orderwise software.
  • Delivering high-quality support from initial enquiry to resolution.

To excel in this role, you will need:

  • Previous customer service experience, preferably in a similar environment.
  • A professional telephone manner and excellent communication skills.
  • A hardworking and reliable attitude, with a focus on delivering results.
  • Fine-tuned attention to detail and ability to work accurately under pressure.
  • An aptitude for teamwork and collaboration.
What We Offer

We provide:

  • A competitive salary of £23,400 per annum, reflecting your value to our organisation.
  • A comprehensive benefits package, including pension scheme and health assured program.
  • A range of perks, such as free product samples and regular training opportunities.

The ideal candidate will possess a positive attitude, excellent communication skills, and a passion for delivering exceptional customer experiences.



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