Retail Customer Experience Specialist
7 days ago
About the Role:
The ideal candidate for this position will be responsible for delivering an exceptional shopping experience for customers, putting their needs first in every interaction. As a Retail Customer Experience Specialist, you will be the face of Marks and Spencer, ensuring that customers feel valued, respected, and cared for throughout their shopping journey.
Main Responsibilities:
• Provide excellent customer service, responding to customer queries and resolving issues efficiently
• Work closely with colleagues to maintain a clean and organized store environment, adhering to high standards of presentation and visual merchandising
• Utilize digital tools and communication channels to enhance customer engagement and improve sales performance
• Identify opportunities to upsell and cross-sell products, promoting loyalty and driving revenue growth
• Collaborate with colleagues to achieve sales targets, prioritize tasks, and manage workload effectively
• Stay up-to-date with product knowledge, promotions, and commercial operations to provide informed advice to customers
• Adhere to company policies, procedures, and health and safety guidelines at all times
Requirements:
• Previous retail experience, preferably in a customer-facing role
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
• Strong problem-solving and conflict resolution skills, with a focus on finding creative solutions
• Ability to work flexibly, including evenings and weekends, as required
• Basic computer skills, including familiarity with digital tools and applications
• Physical stamina to work on your feet for extended periods, with regular breaks as needed
What We Offer:
• Competitive salary: £24,500 - £28,000 per annum, depending on experience
• Ongoing training and development opportunities to enhance your skills and career prospects
• Discounts on Marks and Spencer products and services
• Access to employee benefits, including pension scheme and life assurance
• Opportunities for career advancement within the company
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