Customer Service Representative

3 days ago


Taunton, Somerset, United Kingdom The Recruitment Co. Full time
Job Title: Customer Service Representative

Location: Outskirts of Taunton, with requirement for local travel.

Salary: £23,400 per annum.

Hours: Monday - Friday 9am-5pm.

The Recruitment Co. has an exciting opportunity for a Customer Service Representative to join their team on a permanent basis.


This role is pivotal in delivering exceptional customer experience and requires the ability to process large volumes of data while maintaining professional and timely customer contact.


Key Responsibilities:
  • Provide prompt and courteous responses to customer inquiries via email and telephone.
  • Manage service desk tickets within agreed SLAs, collaborating with other departments to resolve issues efficiently.
  • Take orders and input customer information onto Orderwise software.
  • Maintain accurate records of customer interactions, ensuring alignment with CRM requirements.
  • Perform additional administrative tasks as required.

Requirements:
  • Previous customer service experience preferred, but not essential as comprehensive training will be provided.
  • Excellent communication and interpersonal skills.
  • Benefits include 28 days holiday per annum (including Bank Holidays), Pension Scheme, Health Assured Program, and regular product training.
  • Opportunity to work in a dynamic team environment with ongoing support and development.


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