Customer Service Representative
3 days ago
Location: Outskirts of Taunton, with requirement for local travel.
Salary: £23,400 per annum.
Hours: Monday - Friday 9am-5pm.
The Recruitment Co. has an exciting opportunity for a Customer Service Representative to join their team on a permanent basis.
This role is pivotal in delivering exceptional customer experience and requires the ability to process large volumes of data while maintaining professional and timely customer contact.
Key Responsibilities:
- Provide prompt and courteous responses to customer inquiries via email and telephone.
- Manage service desk tickets within agreed SLAs, collaborating with other departments to resolve issues efficiently.
- Take orders and input customer information onto Orderwise software.
- Maintain accurate records of customer interactions, ensuring alignment with CRM requirements.
- Perform additional administrative tasks as required.
Requirements:
- Previous customer service experience preferred, but not essential as comprehensive training will be provided.
- Excellent communication and interpersonal skills.
- Benefits include 28 days holiday per annum (including Bank Holidays), Pension Scheme, Health Assured Program, and regular product training.
- Opportunity to work in a dynamic team environment with ongoing support and development.
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