IT Support Specialist

22 hours ago


High Wycombe, Buckinghamshire, United Kingdom Biffa group Full time

About the Role

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The Biffa Group is seeking an experienced IT Support Specialist to join our team. As a key member of our Service Desk, you will provide first-line technical support for all IT-related issues across the group.

Key Responsibilities

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  • Handle customer incidents or requests in a professional manner
  • Answer calls and respond to emails regarding new and current tickets
  • Ensure timely resolution or escalation of incidents and requests
  • Log tickets with relevant third parties
  • Comply with Service Desk standards, policies, and procedures
  • Establish relationships with other IT teams through frequent communication
  • Identify and implement process improvements

Requirements

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  • Previous Service Desk experience
  • Proficient user of Microsoft packages
  • Ability to manage workload effectively while keeping deadlines

What We Offer

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A competitive salary of £28,000-£32,000 per annum, depending on experience

Ongoing training and development opportunities

A collaborative and dynamic work environment



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