Medical Front Desk Coordinator
2 weeks ago
About the Role:
Douglas Grove Surgery is seeking a skilled receptionist to support our medical team. This part-time position offers 15 hours of work per week, with a flexible schedule that includes various hours between 07:45 and 18:30, Monday to Friday.
The successful candidate will provide exceptional patient care, ensuring seamless access to services, maintaining accurate health records, and effectively managing appointment bookings. Key responsibilities include:
- Greeting and directing patients professionally.
- Coordinating appointments and distributing appointment cards as needed.
- Handling prescriptions, letters, and completed forms with care.
- Responding to patient inquiries and resolving issues with tact.
- Providing clear information about practice procedures.
- Registering new patients efficiently.
- Answering phone calls promptly and professionally.
About the Candidate:
We are looking for a highly organized and adaptable individual with excellent communication skills. The ideal candidate will possess:
- A clear and polite telephone manner.
- The ability to work discreetly and confidentially, respecting patients at all times.
- Experience working with the general public, being sensitive and empathetic in challenging situations.
- Confidence in working as part of a team and thinking on their feet.
- Strong IT and administrative skills.
About Us:
Douglas Grove Surgery is a small teaching practice serving approximately 7,000 patients. We are part of the Aegros PCN and offer a supportive work environment. Benefits include the NHS Pension Scheme and 25 days of annual leave (pro rata for part-time).
Disclosure and Barring Service Check:
Please note that this position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. As such, a Disclosure and Barring Service check will be required to verify any previous criminal convictions.
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