Medical Front Desk Coordinator

2 weeks ago


Witham, Essex, United Kingdom Douglas Grove Surgery Full time

About the Role:

Douglas Grove Surgery is seeking a skilled receptionist to support our medical team. This part-time position offers 15 hours of work per week, with a flexible schedule that includes various hours between 07:45 and 18:30, Monday to Friday.

The successful candidate will provide exceptional patient care, ensuring seamless access to services, maintaining accurate health records, and effectively managing appointment bookings. Key responsibilities include:

  • Greeting and directing patients professionally.
  • Coordinating appointments and distributing appointment cards as needed.
  • Handling prescriptions, letters, and completed forms with care.
  • Responding to patient inquiries and resolving issues with tact.
  • Providing clear information about practice procedures.
  • Registering new patients efficiently.
  • Answering phone calls promptly and professionally.

About the Candidate:

We are looking for a highly organized and adaptable individual with excellent communication skills. The ideal candidate will possess:

  • A clear and polite telephone manner.
  • The ability to work discreetly and confidentially, respecting patients at all times.
  • Experience working with the general public, being sensitive and empathetic in challenging situations.
  • Confidence in working as part of a team and thinking on their feet.
  • Strong IT and administrative skills.

About Us:

Douglas Grove Surgery is a small teaching practice serving approximately 7,000 patients. We are part of the Aegros PCN and offer a supportive work environment. Benefits include the NHS Pension Scheme and 25 days of annual leave (pro rata for part-time).

Disclosure and Barring Service Check:

Please note that this position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. As such, a Disclosure and Barring Service check will be required to verify any previous criminal convictions.



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