Parent Engagement Officer

4 days ago


Basingstoke, Hampshire, United Kingdom Grandir UK Full time
About the Role

We are seeking a highly motivated and customer-focused Parent Engagement Officer to join our team at Grandir UK. As a key member of our customer service team, you will play a pivotal role in ensuring that our customers receive exceptional care and support throughout their journey with us.

Key Responsibilities
  • Deliver top-notch service to our customers, showcasing and taking pride in the exceptional childcare services offered by Grandir UK.
  • Handle customer queries through various channels, ensuring prompt and effective resolution.
  • Actively seek opportunities to enhance customer satisfaction by proactively addressing their needs and identifying areas for improvement.
  • Work closely with our nurseries to enhance occupancy rates and maximise enrolment capture.
Person Specification

We are looking for a candidate with:

  • Excellent communication and interpersonal skills.
  • A proven track record of achieving and exceeding customer service standards.
  • Experience in customer-facing roles, preferably in the childcare industry.
  • A passion for delivering exceptional customer experiences.
What We Offer

As a Parent Engagement Officer at Grandir UK, you will enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to make a real difference in the lives of families across the UK.


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