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Childcare Engagement Specialist
2 months ago
Job Title: Childcare Engagement Officer
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Childcare Engagement Officer. As a key member of our team, you will play a vital role in helping families find the perfect nursery setting for their children.
Key Responsibilities:
- Building Relationships: Establish and maintain strong relationships with customers and internal colleagues to foster a supportive and collaborative environment.
- Customer Engagement: Engage in meaningful conversations with customers to understand their needs and preferences, and provide them with tailored solutions to meet their childcare requirements.
- Enrolment Support: Assist parents in enrolling their children at our nurseries, ensuring a smooth and seamless experience.
- Customer Service: Provide exceptional customer service, responding to customer queries and concerns in a timely and professional manner.
- Team Collaboration: Work closely with our nurseries to enhance occupancy rates and maximize enrolment capture, contributing to the overall success of our childcare facilities.
Requirements:
- Customer Service Experience: Proven track record of delivering exceptional customer service, with a focus on building strong relationships and resolving customer queries.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to engage with customers and colleagues in a professional and courteous manner.
- Problem-Solving: Strong problem-solving skills, with the ability to think critically and come up with creative solutions to customer queries.
What We Offer:
- Competitive Salary: A competitive salary and benefits package, including a generous holiday allowance and opportunities for career development.
- Employee Benefits: Access to our employee benefits portal, which includes discounts at hundreds of online high street stores, a staff referral scheme, and heavily discounted childcare.
- Wellbeing Initiatives: A range of wellbeing initiatives, including a wellbeing day, healthcare cash back plan, and additional paid holiday for Christmas closure.
Company Culture:
We are a dynamic and supportive team, committed to providing exceptional care and support to families. We are passionate about building strong relationships with our customers and colleagues, and we are looking for someone who shares our values and is committed to delivering exceptional customer service.
