Compliance Information Manager
2 weeks ago
Logistics UK is a leading business group in the UK, representing the entire industry with members from the road, rail, sea, and air industries. Our members include retailers and manufacturers whose businesses depend on the efficient movement of goods.
An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.
Job SummaryThis role offers a fantastic opportunity to join our Member Advice Centre (MAC) in our Coventry office. Embrace the best of both worlds as you work in the office for 3 days and enjoy the flexibility of working from home for 2 days.
Responsibilities- Respond to member enquiries on road transport compliance and operation (phone, letter, e-mail and face-to-face) within established performance criteria.
- Demonstrate initiative and ownership of queries, undertaking research to establish robust evidence-based responses using specialist publications, official documents or liaison with colleagues or outside agencies.
- Manage own continuous professional development to sustain up-to-date knowledge of road transport law, safety and operational matters to expert level, and recognise where development may be required.
- Be the MAC lead regarding changes in specialist legislation. Liaise with government, stakeholders and Logistics UK colleagues responsible for legislation and guidance as required.
- Create and contribute content to communications with members to ensure they are aware of the latest developments on specialist compliance topics.
- Initiate and manage external discussions on compliance advice subjects.
- Manage enquiry records to maintain up-to-date, succinct and accurate membership records.
- Support the management and maintenance of MAC files and other information sources.
Lead on:
- Editing and production of Logistics UK publications and articles as required.
- Producing presentations and other compliance information material as required.
- The development and delivery of presentations to delegates at internal and external events.
- Identify improvements to develop the quality of team outputs to ensure Logistics UK remains a leader in the provision of compliance advice.
- Perform any other reasonable duties as required.
- Demonstrate Logistics UK's core values (Excellence, Dynamism, Togetherness, Reputation).
Requirements
- Knowledge of road transport legal issues, holding a Certificate of Professional Competence in Road Haulage.
- A commercial vehicle or public service vehicle mechanic/technician with appropriate education, qualifications, experience and a satisfactory knowledge of legislation and other statutory requirements relating to mechanical condition of vehicles.
- Excellent communication and time management skills.
- An analytical approach to researching information.
- The ability to research, understand and analyse legislation and information, demonstrating attention to detail regarding written material.
- The ability to work closely and constructively with other team members is essential.
- Demonstrate sound keyboard skills and the ability to manage their email and calendar.
- An excellent telephone manner, able to build relationships and give members confidence in the advice offered.
- Able to build productive relationships with internal and external stakeholders.
- The ability to work under pressure and prioritise their time.
- The ability to develop and deliver presentations.
- A clear writing style and an ability to demystify legal requirements.
- Must be flexible regarding working hours.
We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.
- 25 days of annual leave plus bank holidays
- Christmas Working Arrangement for extra days off during the festive period
- Health Cash Plan for all employees and Private Medical Insurance for managers
- Employee Assistance Programme and Mental Health First Aiders
- Enhanced Family Leave policy
- Flexible and remote working arrangements
- Two paid days off per year for charity or volunteering work
- Various learning and development opportunities
- Range of pension schemes
- Award scheme to recognise outstanding employees
- Life Assurance Scheme for peace of mind
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