Emotional Intelligence Specialist

5 days ago


Durham, Durham, United Kingdom Northumbrian Water Full time

About the Job

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We are seeking two Customer Experience Trainers to join our team, focusing on delivering memorable and engaging learning experiences that promote a high-quality service and exceptional customer experiences. As a trainer and developer, you will work closely with senior leaders and training teams to create impactful programmes that drive successful outcomes.

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Your Key Responsibilities

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As a Customer Experience Trainer, your key responsibilities will include researching, designing, and delivering training programmes that promote a high-quality service and exceptional customer experiences. You will also coach and support individuals and teams through training and beyond, helping us achieve our National Leader vision and industry regulatory targets.

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Requirements and Benefits

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To succeed in this role, you should possess excellent coaching, interpersonal, and communication skills, with a genuine interest in emotional intelligence and its application. You will also benefit from a range of rewards, including a generous holiday entitlement, company pension scheme, free access to local attractions, and award-winning wellbeing support.



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