Emotional Intelligence Coach
2 days ago
Job Summary
">This role offers an exciting opportunity to work as a Customer Experience Trainer at Northumbrian Water Group. The successful candidate will be responsible for designing, developing, and delivering training programs that enhance employee skills and knowledge, ultimately driving customer satisfaction and loyalty.
As a key member of our training team, you will collaborate with senior leaders to identify training needs, develop tailored programs, and evaluate their effectiveness. Your primary goal will be to empower employees with the skills and confidence to deliver exceptional customer service, ensuring our customers receive the highest level of care and attention.
Your Key Responsibilities
- Design and develop training programs that address specific customer service skills gaps.
- Deliver high-quality training sessions that engage and motivate employees.
- Evaluate the effectiveness of training programs and identify areas for improvement.
- Collaborate with senior leaders to ensure alignment with business objectives and strategic priorities.
What We Offer
- A competitive salary range of £29,760 - £37,200 per annum, depending on experience.
- A comprehensive benefits package, including pension scheme, free access to local attractions, and more.
-
Emotional Intelligence Specialist
6 days ago
Durham, Durham, United Kingdom Northumbrian Water Full timeAbout the Job">We are seeking two Customer Experience Trainers to join our team, focusing on delivering memorable and engaging learning experiences that promote a high-quality service and exceptional customer experiences. As a trainer and developer, you will work closely with senior leaders and training teams to create impactful programmes that drive...
-
Trainer and Development Coach
6 days ago
Durham, Durham, United Kingdom Northumbrian Water Full timeAbout Northumbrian Water">We strive to make Northumbrian Water Group (NWG) a Great Place to Work, embracing Diversity, Inclusion, and Equity. We encourage all colleagues to bring their authentic selves to work and value diverse communities represented within our teams, structures, and organisation.">The Opportunity">This role presents an exciting opportunity...
-
Secondary Education Coach
4 weeks ago
Durham, Durham, United Kingdom CER Education Recruitment Full timeJob Title: Secondary Education CoachAs a leading recruitment agency for education professionals, CER Education Recruitment is seeking an experienced Sports Coach to join our team as a Teaching Assistant in a Special Educational Needs (SEN) school in Durham. The successful candidate will be responsible for coaching sports to students with diverse needs,...
-
Customer Experience Professional
6 days ago
Durham, Durham, United Kingdom Northumbrian Water Full timeAbout the Company">Northumbrian Water Group (NWG) is a leading provider of water and wastewater services, striving to be the national leader in sustainable provision. Our purpose is to care for the essential needs of our communities and environment, now and for generations to come.">The Role">We are seeking two Customer Experience Trainers with a genuine...
-
Durham, Durham, United Kingdom SGS Care Ltd Full timeAbout the RoleAs a key member of our residential support team, you will work closely with children, families, and other professionals to achieve positive outcomes for our young people. This role requires a high level of emotional intelligence, empathy, and understanding of the complexities of working with vulnerable children.
-
Classroom Cover and Intervention Specialist
1 week ago
Durham, Durham, United Kingdom Premier Teachers Full time**Job Title:** Classroom Cover and Intervention SpecialistDescription:An exciting opportunity has arisen for a skilled Classroom Cover and Intervention Specialist to join our team at a reputable secondary school in the Durham area. As a key member of the school community, you will play a vital role in supporting teachers and helping pupils achieve their full...
-
Durham, Durham, United Kingdom Northumbrian Water Full timeAbout Northumbrian Water Group">We are a leading provider of sustainable water and wastewater services, committed to caring for the essential needs of our communities and environment. Our purpose is to provide reliable and affordable services while striving to make our organization a Great Place to Work.We value diversity, equity, and inclusion, and we...
-
Durham, Durham, United Kingdom Premier Teachers Full time**Job Title:** Educational Supervision and Support ProfessionalDescription:We are seeking a highly motivated and dedicated Educational Supervision and Support Professional to join our team at an excellent secondary school in the Durham area. In this rewarding role, you will work closely with teachers to provide additional support to pupils and help maintain...
-
KS1 Primary Teaching Position
2 weeks ago
Durham, Durham, United Kingdom Clockwork Education Ltd Full timeWe are looking for a highly skilled and dedicated Primary Teacher to join our team as a Key Stage 2 Teacher. As a member of our community, you will have the opportunity to inspire and educate our students, helping them reach their full potential.ResponsibilitiesThe successful candidate will be responsible for:Developing and implementing lesson plans that...
-
Durham, Durham, United Kingdom Northumbrian Water Full timeAt Northumbrian Water, we're seeking a highly skilled Technical Assurance Expert to join our Engineering team. As part of this role, you'll work closely with our Technical Assurance Lead to develop and assure efficient, innovative engineering solutions for water process design.We're looking for a chartered process engineer with extensive experience in...
-
Sports and Education Professional
4 weeks ago
Durham, Durham, United Kingdom CER Education Recruitment Full timeAbout the Role:CER Education Recruitment is looking for a highly motivated and dedicated Sports and Education Professional to work as a Teaching Assistant in a SEN school in Durham. As a key member of our team, you will be responsible for delivering sports coaching sessions to students with special educational needs, promoting their physical and emotional...
-
Sports Coach
3 weeks ago
Durham, United Kingdom CER Education Recruitment Full timeSports Coach Job Role: Sports Coach Location: Durham Pay: £12.82 - £14.88 per hour Shift Pattern: Monday to Friday, 08:30 to 16:30CER is looking for a Sports Coach to work as a Teaching Assistant in a SEN school in Durham. Whilst a sports coaching qualification isn't essential, experience of coaching sport to children or adults is required as you...
-
Sports Coach
2 months ago
Durham, United Kingdom CV-Library Full timeSports Coach Job Role: Sports Coach Location: Durham Pay: £12.82 - £14.88 per hour Shift Pattern: Monday to Friday, 08:30 to 16:30CER is looking for a Sports Coach to work as a Teaching Assistant in a SEN school in Durham. Whilst a sports coaching qualification isn't essential, experience of coaching sport to children or adults is required...
-
Apprentice Youth Worker
6 months ago
Durham, United Kingdom Logical Training Full time**Alternative Provision Youth Worker** **Position Overview**: An Alternative Provision Youth Worker is responsible for providing support, guidance, and educational assistance to young people who require additional support due to behavioural, emotional, or social difficulties. Working in alternative provisions, such as special schools, PRUs (Pupil Referral...
-
Administrative Assistant
6 months ago
Durham, United Kingdom ALQUEST Technical Recruitment Full time3 MONTH TEMPORARY CONTRACT in DURHAM **Job Title**: Customer Service Advisor, Allflex Livestock Intelligence **Department**: Customer Service **Position Location**: 1 Green Croft Industrial Park, Stanley, County Durham, DH9 7YA Allflex Livestock Intelligence is the world leader in the design, development, manufacturing and delivery of solutions for...
-
Commercial Manager – Doorsets
2 months ago
Durham, United Kingdom CV-Library Full timeCommercial Manager – Doorsets & Hardware Job Title: Commercial Manager – Doorsets & Hardware Industry Sector: Manufacturer, Doorsets, Hardware, Doors, Windows, Construction Sales, Sales, Building Products, Building Materials, Contractors, Main Contractors, Sub Contractors, Architects, End Users, Education, Healthcare, Leisure, Security,...
-
Internal Sales
3 weeks ago
Durham, United Kingdom CV-Library Full timeInternal Sales & Estimating Manager – Doorsets & Hardware Job Title: Internal Sales & Estimating Manager – Doorsets & Hardware Industry Sector: Manufacturer, Doorsets, Hardware, Doors, Windows, Construction Sales, Sales, Building Products, Building Materials, Contractors, Main Contractors, Sub Contractors, Architects, End Users, Education,...
-
Toy Merchandising Champion
6 months ago
Durham, United Kingdom eXPD8 Full timeLove Lego? Bonkers for Barbie? Mad for Marvel? If so, we may have the role for you! We're looking for Toy Merchandising Champion Merchandisers who thrive on delivering excellence and inspiring others to do so too. You'll be an integral part of a field-based retail merchandising team, dedicated to The Entertainer concessions within Tesco stores in the South...
-
Children, Young Person and Send Lead
6 months ago
Durham, United Kingdom Live Well North East Full time**About us** Live Well North East is a small charity in Durham. We are ambitious, attentive, innovative. Our vision is a world where everyone can live well. At Live Well, our strategic aims are to: - Improve physical and mental health; - Help people to cope with life's challenges; - Increase connections between people and communities; - Improve support...
-
Bank Support Worker
6 months ago
Durham, United Kingdom Cygnet Full timeWe are looking for an outstanding **Bank Support Worker **with a passion for delivering excellent care. You’ll have the opportunity to work **bank shifts at Cygnet Apple Tree Hospital**. Cygnet Appletree, near Durham, is a mental health hospital for women that includes Pippin Ward, a specialist PICU service and Bramley Ward, an acute service for...
-
Support Worker
6 months ago
Durham, United Kingdom Cygnet Full timeWe are looking for a confident **Support Worker** with a passion for delivering outstanding care. You’ll be working **42 **hours a week** ( (12 hour shifts covering days, nights, weekends and bank holidays), making a positive difference to the lives of the people in our care at **Cygnet Apple Tree Hospital.** **Please note you must be able to commit to...
-
Support Worker
7 months ago
Durham, United Kingdom Cygnet Full timeWe are looking for a confident **Support Worker** with a passion for delivering outstanding care. You’ll be working **42 hours a week** ( (12 hour shifts covering days, nights, weekends and bank holidays), making a positive difference to the lives of the people in our care at **Cygnet Apple Tree Hospital.** **Please note you must be able to commit to 36...
-
Physical Healthcare Support Worker
6 months ago
Durham, United Kingdom Cygnet Full timeWe are looking for a confident **Physical Healthcare Support Worker** with a passion for delivering outstanding care. You’ll be working** **40** hours a week** (working 9am to 5pm Monday to Friday),with an experience RGN and Medical Team, making a positive difference to the lives of the people in our care at **Cygnet Apple Tree Hospital**.** Cygnet...
-
Head of Metering Operations
7 months ago
Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time**Head of Metering Operations**: - Salary Circa £90,000- Location Durham / Essex / Hybrid with travel across all of our operational areas**About the role** **Head of Metering Operations** **Full Time - 37hrs pw** **Permanent** **Salary - Circa £90,000** **Location - Durham / Essex / Hybrid with travel across all of our operational areas** **About the...
-
French-speaking International Communications
6 months ago
Durham, United Kingdom Voicentric Ltd Durham Full timeWant to help play a key part in our fast-growing North East scientific marketing agency? Join a multicultural, multilingual company where you can grow and develop your career! Voicentric is looking to recruit a French-speaking International Communications Representative, with a proactive and competitive attitude, who can work well both independently and as...
-
German-speaking International Communications
6 months ago
Durham, United Kingdom Voicentric Ltd Durham Full time_**Please note this role is fully remote for a UK based person and is hybrid for a local person (local to the North east region).**_ Want to help play a key part in our fast-growing North East scientific marketing agency? Join a multicultural, multilingual company where you can grow and develop your career! Voicentric is looking to recruit a...
-
German-speaking International Communications
6 months ago
Durham, United Kingdom Voicentric Ltd Durham Full timeWant to help play a key part in our fast-growing North East scientific marketing agency? Join a multicultural, multilingual company where you can grow and develop your career! Voicentric is looking to recruit a German-speaking International Communications Representative, with a proactive and competitive attitude, who can work well both independently and as...
-
Italian-speaking International Communications
6 months ago
Durham, United Kingdom Voicentric Ltd Durham Full timeWant to help play a key part in our fast-growing North East scientific marketing agency? Join a multicultural, multilingual company where you can grow and develop your career! Voicentric is looking to recruit an Italian-speaking International Communications Representative, with a proactive and competitive attitude, who can work well both independently and...
-
French-speaking International Communications
6 months ago
Durham, United Kingdom Voicentric Ltd Durham Full timeWant to help play a key part in our fast-growing North East scientific marketing agency? Join a multicultural, multilingual company where you can grow and develop your career! Voicentric is looking to recruit a French-speaking International Communications Representative, with a proactive and competitive attitude, who can work well both independently and as...
-
German-speaking International Communications
6 months ago
Durham, United Kingdom Voicentric Ltd Durham Full timeWant to help play a key part in our fast-growing North East scientific marketing agency? Join a multicultural, multilingual company where you can grow and develop your career! Voicentric is looking to recruit a German-speaking International Communications Representative, with a proactive and competitive attitude, who can work well both independently and as...
-
German-speaking International Communications
6 months ago
Durham, United Kingdom Voicentric Ltd Durham Full timeWant to help play a key part in our fast-growing North East scientific marketing agency? Join a multicultural, multilingual company where you can grow and develop your career! Voicentric is looking to recruit a German-speaking International Communications Representative, with a proactive and competitive attitude, who can work well both independently and as...