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Customer Service Administrator

2 months ago

Faversham, United Kingdom KARIMIX UK LIMITED Full time

About Us

Karimix UK Limited is a leading food manufacturer that prides itself on using only the finest ingredients with no artificial additives. We are seeking a highly skilled and motivated individual to join our team as a Customer Service Administrator.

Key Responsibilities

  • Build and maintain strong relationships with customers, providing solutions and following up on sales leads.
  • Oversee the day-to-day running of dispatch and order processing, ensuring accurate and timely delivery of products.
  • Work closely with the Brand Manager to promote products to existing and new customers, sharing knowledge and insights to drive business growth.
  • Set up new customer accounts on our system and input sales orders accurately, checking pricing and delivery dates.
  • Prepare dispatch notes and paperwork for pallets and mail orders, booking the correct transport method and keeping customers updated.
  • Monitor stock levels of finished product and suggest stock replenishment to the Production Manager.
  • Identify slow moving and short shelf-life stock and notify the General Manager.
  • Support in investigating stock discrepancies between Production and Dispatch, implementing procedures to improve efficiency.
  • Oversee customer returns, working with the Technical Manager to analyze the root cause and prevent any issues recurring.
  • Ensure timely response to customer inquiries, transferring to the relevant departments as required.

Requirements

  • Minimum 1 year customer service admin experience, ideally in the food industry.
  • Experience in managing various administrative tasks to drive business growth.
  • Ability to build strong relationships with internal and external stakeholders.
  • Good listening, verbal, and written communication skills.
  • Accurate data entry and order processing skills.
  • Strong organizational and problem-solving abilities.
  • IT literate, competent in Microsoft Office and able to pick up new systems quickly.
  • A flexible and collaborative approach.
  • Growth mindset, embracing variety and change.

Benefits

  • Annual salary c.£25,000 pro rata.
  • 28 days annual leave (including public holidays) increasing with length of service.
  • Additional paid leave over shutdown between Christmas and New Year.
  • Company Pension.
  • Free parking.
  • Rewards for implemented suggestions.
  • Employee recognition scheme.
  • Employee referral bonus.
  • Casual dress.